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Holding Seats in the Season Package List Window

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Holding Favorite Seats filters through the events within the season and holds the patrons favorite seats for each performance within the season package. You use this feature when single ticket sales begin prior to the renewal process completing.

Holding Favorite Seats within the Season Package List window holds the seats for every patron within the season package who has not yet renewed. If more selective holds are required the Manage Favorite Seats Hold options may be more applicable.

  1. Click Patron Sales >> Season Reservations >> Setup Season Packages.

    The Season Package List window opens.

  2. Click on the Season Package to select it. Then click the Hold Season Seats button at the top of the window.

    The Book Season Subscription Options window opens.

    For more information on the Book Season Subscription Options window click here.

  3. In Step 1, choose the assignment option.

    When you assign the holds to the patron, you can hover over the seat, within the performances, and view who the seat belongs to. Choosing not to assign the seats to the patron, holds the seat but the subscriber details remain anonymous.

  4. In Step 2, set the Date and time the seats are released.

    Theatre Manager automatically releases the holds for the date and time entered or, at the set Auto Release time.

  5. In Step 3, enter any comments about the holds.

    These comments will appear when the cursor hovers over the seats within the performance.

  6. Click the Hold button.

    The Hold Confirmation window opens.

  7. Click the Yes button.

    The Season Package List window opens and the seats are held within the performances.

The subscribers seats are held until the date indicated in the Hold Season Subscription Option window. At that date and time, the seats are released.

If the hold needs to be extended, access the Season Package List window run the Hold Season Seats process again. The seats are held until the release date, the patron renews their subscription or the hold is overridden in the event. Booking a season subscription will override the hold without having to release it.