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Refunding to a Donation

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This section presumes you:

To refund tickets to a donation:

  1. Find Patron #33, Darcey Albeck

    Darcey's patron window opens. Look to the Patron Ticket Information portion of the patron window.

    Note:The user must have sold tickets to Darcey Albeck in order to continue. If not, please refer to and complete the section, Selling a Ticket.

  2. Single Click on any Ticket

    Highlight at least one ticket and make note of its order number.

    Note: A user can refund more than one ticket at the same time by simply highlighting multiple tickets. This is provided that the tickets are a part of the same order.

  3. Click the button in the lower left corner.

    The button is located at the very bottom of the patron window. It is the first button on the left hand side of a row of buttons, when the tab is selected.

    You will be presented with a menu of options. Please select the 'Return the selected tickets to the Box Office for resale' option to proceed with the Demo.

    You are taken directly to the tab

  4. Highlight all the tickets in the Ticket Review window.
  5. You can do this by:

  • Single-clicking on the top ticket,
  • Holding down the 'shift' key on your keyboard, then
  • Single-clicking on the bottom ticket.
  1. Click the button on the icon bar at the top of the screen.

    Theatre Manager removes the tickets from this order.

    The Balance Due in the lower left corner of the screen now reflects a negative amount, indicating that a refund is due to the patron.

  2. Click the button in the upper left corner.
  3. Click the in the top icon bar to insert a new donation.
  4. Theatre Manager will ask if this is a "normal" donation or - since you just did a ticket refund - is it a special 'Tix Refund' donation, and you would like to enter a donation to balance the order to zero.

  5. Click the button.

    The Donation Detail window opens.

    By default, many of the following fields will be entered automatically by Theatre Manager. You can make adjustments to them as your needs require.

  6. Click the button at the top of this window.
  7. You can now close out of this donation and this order.

    Theatre manager will have:

  • Returned the tickets to the Box Office so they can be resold,
  • Created a donation in the amount of the tickets, and
  • Returned you to the patron window so you are ready to assist the next patron.

From here you can: