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Refunding Tickets

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This section presumes you:

If a ticket is sold incorrectly or a patron desires to return their tickets, Theatre Manager's refund process will make the transaction very simple. Using Employee setup preferences, a Master User can decide which users have the authority to perform refunds.

  1. Find Patron #33, Darcey Albeck

    Darcey's patron window will open. Look to the Patron Ticket Information portion of the patron window.

    Note:The user must have sold tickets to Darcey Albeck in order to continue. If not, please refer to and complete the section, Selling a Ticket.

  2. Single Click on any Ticket

    Highlight at least one ticket and make note of its order number.

  3. Note: A user can refund more than one ticket at the same time by simply highlighting multiple tickets. This is provided that the tickets are a part of the same order.

At this point, you have three options, all of which will be discussed in the following pages:

  • A 'direct' return of the tickets, causing a monetary refund to the patron, or
  • A refund to a donation, where the refunded tickets are applied to a donation instead of a monetary refund to the patron, or
  • A refund to a ticket voucher, where the refunded tickets are applied to a voucher which is good for another performance.

From here you can: