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If a ticket is sold incorrectly or a patron desires to return their tickets, Theatre Manager's refund process will make the transaction very simple. Using Employee setup preferences, a Master User can decide which users have the authority to perform refunds.
Darcey's patron window will open. Look to the Patron Ticket Information portion of the patron window.
Note:The user must have sold tickets to Darcey Albeck in order to continue. If not, please refer to and complete the section, Selling a Ticket. |
Highlight at least one ticket and make note of its order number.
Note: A user can refund more than one ticket at the same time by simply highlighting multiple tickets. This is provided that the tickets are a part of the same order. |
At this point, you have three options, all of which will be discussed in the following pages:
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The Ticket Review tab of the sales process opens. Note--the tickets will have a icon next to them in the list.
The tickets disappear. There is now a balance due for the patron, in the lower-left corner, for the value of the tickets.
Note: Theatre Manager will automatically refund the value of the tickets only. Any fees you collected for the sale, are generally non-refundable. However, if you want to refund these fees as well, you may. Simply click on the Fees button in the upper-left corner and delete the appropriate fee. |
The Payment Window opens.
Click on the tab to see what payments have been previously applied to this order.
Note: Normally the refund method should be the same as the method used to originally purchase the tickets. For example, if the patron originally used their VISA card to purchase their tickets, the refund should go on their Visa (and preferably the same VISA card). |
Theatre Manager will journalize the transaction, and return you to the Patron Record.
From here you can:
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Click here to learn how to find patrons.
Highlight at least one ticket and make note of its order number.
Note: A user can refund more than one ticket at the same time by simply highlighting multiple tickets. This is provided that the tickets are a part of the same order. |
The button is located at the very bottom of the patron window. It is the first button on the left hand side of a row of buttons, when the tab is selected.
You will be presented with a menu of options. Please select the 'Return the selected tickets to the Box Office for resale' option to proceed with the Demo. |
You are taken directly to the tab
Theatre Manager removes the tickets from this order.
The Balance Due in the lower left corner of the screen now reflects a negative amount, indicating that a refund is due to the patron.
Theatre Manager will ask if this is a "normal" donation or - since you just did a ticket refund - is it a special 'Tix Refund' donation, and you would like to enter a donation to balance the order to zero.
Most times, you want Ticket Refund because it will use todays date for the donation receipt. Normal means you are adding a donation and Theatre Manager will use the date of first payment as the donation receipt date. |
The Donation Detail window opens.
By default, many of the following fields will be entered automatically by Theatre Manager. You can make adjustments to them as your needs require. |
You can now close out of this donation and this order.
Theatre manager will have:
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If a patron wishes to return their tickets, and you want to provide a ticket voucher - good for a future admission - rather than giving them their money back, or turning the returned tickets into a donation, you may do so easily in Theatre Manager.
The process is very similar to refunding the tickets to a donation. At Arts Management Systems, we believe strongly that if a process works, it should be used in all aspects of Theatre Manager. Therefore, rather than having to learn one way to return tickets for donations and a completely different way to do so for a ticket voucher, we make the two processes utilize the same (or similar) windows.
Darcey's patron window will open. Look to the Patron Ticket Information portion of the patron window.
Note:The user must have sold tickets to Darcey Albeck in order to continue. If not, please refer to and complete the section, Selling a Ticket. If you have previously returned Darcey's tickets for a donation, find another patron who has tickets, or sell new tickets to Darcey Albeck. |
Highlight at least one ticket and make note of its order number.
Note: A user can refund more than one ticket at the same time by simply highlighting multiple tickets. This is provided that the tickets are a part of the same order. |
The button is located at the very bottom of the patron window. It is the first button on the left hand side of a row of buttons, when the tab is selected.
You will be presented with a menu of options. Please select the 'Return the selected tickets to the Box Office for resale' option to proceed with the Demo. |
You are taken directly to the tab
You can do this by:
Theatre Manager removes the tickets from the order.
The Balance Due in the lower left corner of the screen now reflects a negative amount, indicating that a refund is due to the patron.
Theatre Manager will ask if this is a "normal" membership or - since you just did a ticket refund - is it a special 'Tix Refund' membership, and you would like to create a membership to balance the order to zero.
The Membership Detail window opens.
By default, many of the following fields will be entered automatically by Theatre Manager. You can make adjustments to them as your needs require. |
You can now close out of this membership and this order.
Theatre manager will have:
From here you can:
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