We are also implementing a new system for tracking and assigning support requests internally. As of Thursday morning, you will get a response back to any email sent to support @ artsman . com assigning a tracking number to it. Each follow-on discussion with support will refer to that number so that both you and ArtsMan can have a complete thread on each subject.
Please bear with us as we implement - we've been using the tool for 6 months internally and like it. But we know that change means steps forward and sideways.
See the full notes about Version 8.16 or read on for a summary.
This version is recommended for all version 8 users.