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  • Explanation clarifies, deepens and broadens the reader’s understanding of a subject
  • Provide background and context in your explanation
  • Explanation can consider alternatives, counter-examples or multiple different approaches to the same question
  • Don’t instruct, or provide technical reference Can be conceptual

Live Content Availability

The length of time a live stream video can be viewed online after the performance date/time is managed at three levels. These consist of:

Depositing EFT Payments

During the EOD deposit process, there is a prompt allowing to optionally ‘look for future’ EFT payments to include into the current deposit.

Case example assumptions:

  • July 7 is today’s date.
  • July 15 is your set of monthly EFT submissions.

By default, the EFT date will also be the current date (ie. July 7).

Deleting an EFT Payment

Deleting an EFT Payment follows the same rules as deleting a non-credit card payment.

If the payment hasn't been deposited, it can be deleted.

If the payment has been deposited, it can be reversed.

Editing an EFT Payment

Editing an EFT Payment follows the same rules as editing a non-credit card payment.

If the payment hasn't been deposited, it can be deleted and then re-entered.

If the payment has been deposited, it can be reversed and then re-entered.

EFT Payments

An electronic fund transfer (EFT) moves money from one account to another. The accounts can be at the same financial institution or two different financial institutions. The transaction is done electronically through the banking system network.

EFT transactions are also referred to as electronic banking. Everything is done paper-free, so there isn’t a need for cash or paper cheques/checks.

 

Live Web Content

Most events are live and in person, but in some cases you may want to have streamed content on your website while the performance is occurring. For these types of performances, use Live content settings within Theatre Manager.

 

Live streaming content is set up in the Live tab in the performance's detail window and is described below.
If you set a time limit in a watch window, and somebody exceeds it, so that that cannot see their event. Clear their attendance flag and then they can re-watch the item.

 

Live Content Styles:

  • Video streaming for an online-only event
  • Embedded iFrame
  • Mobile-friendly "Custom Content" for the performance

Impact of Changing a Merchant Provider

Changing your Bank is not the same as changing your merchant provider. You can change either/or at any time. Refer to the basic definitions used the credit card industry for more information on roles and responsibilities of either.

Background Reporting Queue

Background reporting is when you ask Theatre Manager to run a report and instead of running it on your workstation, you send it to the queue. If there is a web listener set up to handle background reporting, the report will be run on the first available reporter and then placed into your queue for you to view.

This gives you two options. Run a report:

Redeeming Pass Errors (and correcting)

it is possible that you can get errors redeeming passes and gift certificates. In general, the message looks like the one to the right. It often means that there is some other ticket that has the pass number on it.

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