Performance Tab

The Performance Tab is used to create and manage some aspects of the performances that make up an event. Performance information cannot be added (and the tab will not be made available) until the: have both been entered and saved. If a play has already been set up you can access the Performance Tab at any time.

NOTE: the upper part of the window is only active if some performances are selected in the list. When performances are selected, clicking the buttons in the upper half of the window will change the settings in each selected performance.

For example:

  • Select 3 performances
  • Select (or de-select) allow to sell internet or another option
  • Those 3 performances will (or will not) be able to be sold online. The change is immediate.

My Outlet - Sale Settings
Selling at the Box Office Checking this box allows you to sell the performance at the Box Office.
Selling via the Internet Checking this box allows you to sell the performance on the Internet.
Patrons Can view if not for sale If checked, then the event can be set to show online as coming up, even if not yet for sale. It allows pre-announcing events without enabling for sale.

Subscriptions
Season Control House Checking this box allows the performance to be used in a Control House for subscribers.

Festival Seating Sales
Prevent Overselling Checking this box prevents the performance from being oversold.

Other Outlet - Sale Settings
Selling at ALL Other Outlets Checking this box allows you to sell the performance at other outlets. If you allow a performance to be sold at another outlet, you can now specify which outlets have the capability so that each performance can be sold by different people.

Access
Sell Allows you to control what user access groups have the ability to sell this performance at the box office.
Report Allows you to control what user access groups have the ability to run reports containing this performance.

Performance Email Reminder

Send Reminder You can indicate if you want an email reminder sent to patrons who purchase to a performance. This email can be customized to each event or performance by duplicating and editing a web page, or you can use a default one.
Reminder in Advance Time If you do want an email reminder sent for any performance, then you can indicate how far in advance of the performance it should be sent. This value is typed in weeks, days, hours, and minutes format. Example values are:
  • 6h - for 6 hours
  • 1d - for one day
  • 1w - for one week
  • 4w - for one month
  • 1h30m - for 1 hour 30 minutes
You can type the amount in all in minutes, or using the the format above, or use the clock icon to pick a date so that the system will calculate the actual number of minutes in advance for the reminder time.

Any ticket to the event bought closer to the performance than the email reminder time will receive an immediate reminder.

Single Seat Rules for Reserved Seating Maps

Single Seats not allowed Means that a patron selecting tickets online will not be able to make a seat selection anywhere in the map that would leave a single ticket. This option is designed to maximize revenue and is the recommended/default option.
Single seat checking disabled/relaxed Means that a patron can pick any seat they want and leave single seats on the map. This maximizes patron choice, so the patron could:
  • pick the middle seat out of three, or
  • a single in where there are two seats left.
  • The patron cannot, however, leave a single ticket between two others in their seat selection. (i.e. they can't pick every other seat).
The example to the right shows an example of what would be accepted using this rule.

 

List of Performances and Corresponding Settings

The lower half of the window shows each performance and the settings that are enabled for it.

Performance Information in the list
Status The list of icons indicating the primary status of each Performance (refer to the legend at the bottom of the list)
Perf # Unique performance number generated by Theatre Manager.
Sales Method Type of seating used for the performance, typically either Festival or Reserved.
Date Date of the performance.
Time Time of the performance.
Event/Play A quick reference for the Event/Play Code.
# Sold Number of seats sold for this performance.
# Available Number of seats currently available for purchase for this performance.
# Report Number of seats currently used for reporting.
Perf Type This is a versitile, customizable code table field you can use to flag specific performances. You can use it for display on the web and it can also be used like the Genre flag for TicketTrove. It can also be used for reports to narrow down searching for specific performances. Click here for more information on Pef Type.
Box Office? Whether the performance is available for sale at the Box Office.
Web? Whether the performance is available for sale on the Internet.
Outlet? Whether the performance is available for sale at an outlet.
Subscription? Whether the performance is available for sale via a subscription.
Oversell? Whether overselling is allowed for this performance.
Play # The Play number that this performance is part of.

Additional Buttons

 There are additional columns of information that can be displayed in this window. Right click on the column header to check/uncheck desired columns.
Creates a new performance and opens the Performance Setup Window. Click here for more information.
Opens one or more Performance Setup Window(s) for the selected performances.
Deletes the selected performance. Click here for more information.
Shows all transactions for the selected performance.
Verifies all seats for the selected performance. It is best to do this when no other users are logged in.
Convert Earned to Deferred There is a feature on the context menu that allows you to convert earned revenue back to deferred if the performance has been rolled over already. You can select one or more performances and roll them all back.

The feature is described in more detail on the performance detail window at the bottom

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Performance Detail Window

The performance detail window opens when you double click on an existing performance. Through this window you are able to edit performance data. Depending on which sales method is being used you may not have access to some data fields. For example if you are using the festival method you will be allowed to modify the quantity of seats you can sell whereas with reserved seating since every patron requires a seat you cannot access this field.

The tabs available within the Performance Detail window include:

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Performance Setup Tab

General Performance Information

Performance # This is the performance number assigned by Theatre Manager.
Performance Date The date of the performance.
Time The time of the performance.
Performance or Series Code The unique code which defines the performance. They must be unique within the event. It is really helpful if the performance code has the same pattern across events used in managing subscriptions.

Sales Method and Pricing Map

Sales Method the method of selling seats used for the performance. This is typically either Festival or Reserved seating. Click here for more information on the selections available.

Note: you can change one sales method to another if there are no tickets sold for the performance.

You can change any sales method to another if there are no tickets sold for the performance.
If there are tickets sold to a reserved seating event, you can change it to General Admission using the popup. This will simply change all tickets to General Admission and any seat locations associated to the ticket will be deleted.
Default Price Code The price code that is most common should be set as default to save time at selling time. Click here for more information on price codes.
Pricing Map The Pricing map associated with the Event / Play.
Alternate Pricing Map This is used if after the first run of the play you need to switch to a new venue after sales have begin. This may occur if you require an extra venue to run the play or if you switch the venue to a smaller establishment to better use your seats.

Not valid for Reserved Seating.

Template Setup

Template Performance Indicate if the performance is to be considered a template. If it is a template, you can use this performance: Template performances cannot have any tickets sold to them and will not appear in any event lists at the box office or online.
Template Description If the performance is to be a template, then a description needs to be provided when to identify what you are attempting to duplicate.

Access

Access Allows you to control what security levels have the ability to
  • sell this performance -and-
  • run reports containing sales statistics for this performance
Click here for more information on using Security Groups.

Email Reminder

Send Reminder You can indicate if you want an email reminder sent to patrons who purchase to a performance. This email can be customized to each event or performance by duplicating and editing a web page, or you can use a default one.
By default, send email reminders is DISABLED. They must be manually enabled.
Reminder in Advance Time If you do want an email reminder sent for any performance, then you can indicate how far in advance of the performance it should be sent. This value is typed in weeks, days, hours, and minutes format. Example values are:
  • 6h - for 6 hours
  • 1d - for one day
  • 1w - for one week
  • 4w - for one month
  • 1h30m - for 1 hour 30 minutes
You can type the amount in all in minutes, or using the the format above, or use the clock icon to pick a date so that the system will calculate the actual number of minutes in advance for the reminder time.

Any ticket to the event bought closer to the performance than the email reminder time will receive an immediate reminder.

Miscellaneous

Perf Type This is a versitile, customizable code table field you can use to flag specific performances. You can use it for display on the web and it can also be used like the Genre flag for TicketTrove. It can also be used for reports to narrow down searching for specific performances. Refer to Performance Type code table for more information.
Notification For selecting a workflow notification to be sent when a sale occurs for this performance. This it not normally selected, but may be useful for a special event or course.
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Accounting Tab

Tax and Budget

Tax Code A unique tax code applicable to this performance only. Click here for more information on the Tax Tables.
Sales Target The budgeted amount this performance is planned to bring in. This is a 'static' field and is not used in reporting.
Include in Annual Patron Statistics Enable the check box to include the performance in the patron statistics tab summary that is calculated for each patron and shown on the patron window.

if you change this setting and:

  • Set it then Theatre Manager will take all prior sales to this event and add it to the patron statistics. From that point on, each sale will cause the patron statistics to be incremented.
  • Clear it then Theatre Manager will remove this event from all patron totals.
This means you can change your mind with this feature after tickets are sold and data it automatically corrected.

Statistics

Quantity To Sell The number of tickets available for sale.
Quantity To Report The number to be used when the venue is considered 100% sold out. It is normally always the same as the Quantity to Sell.

When might it be different?

The feature is intended to be used if you have a scaled house for actor equity purposes and equity lets you sell your venue at a lower size. You would be holding these 'standing room' tickets -- which equity has allowed you to have for overflow crowds only. If you need the extra seats, you then pay actor equity rates for the expanded venue site to use all seats for that performance.

Online Availability is affected by this number

Online Availability is based on quantity to report. The 'Buy' button in online sales counts all holds in the equation.

The performance is 100% sold out online when SOLDS PLUS HOLDS >= QUANTITY TO REPORT

You can indicate if the social distance holds are part of the hold count for the quantity to report for each performance by:
  • Using the default from the pricing map for this performance (recommended default)
  • Including 'q' holds in the count to reach 100% capacity online for this performance (overrides the pricing map default)
  • Excluding 'q' holds' from the count for this performance (overrides the pricing map default)
eg.
  • If:
    • there are 600 seats in house
    • quantity to report is 200. (meaning you are 100% sold out at 200 tickets)
  • Then:
    • If you hold or sell any combination of 200 tickets, you are considered sold out ONLINE even though there would be 400 available seats in the house.
    • If you decide to increase the reporting amount, then you will only have that many more tickets to sell.
    • Box office is not limited by this number - they can sell as many as you want
Where else can this be used as an effective sales strategy?

If you have a general admission venue where you should only have 300 seats, then you can set the available capacity at 350 and the reporting capacity at 300. This will limit online sales to 300.

However, at the box office, you can 'oversell' the event - like airlines - based on your own calculated no-show factor.

Include Web 'q' Holds? Indicates how the social distance holds are to be included in the quantity to report online (refer to quantity to report above). You can:
  • Use the default quantity to report setting from the pricing map to include or exclude the holds
  • Specifically set this performance to include the social distance holds in determining when you are 100% sold out online -or-
  • Exclude the social distance holds from the calculation if you are trying to achieve sold out at a maximum number of actual ticket sales.
Total Sold A running count of the total sales for this performance.
Held Seat Count This is the number of seats currently being held. For Festival seating you can input a new number to raise or lower the number of holds. For Reserved seating you will need to change the holds on the Venue Map.
Internet Held Seats Additional seats that are being withheld from sale on the Internet.
Social Distance Holds The is the current count of the seats held with the social distance hold letter. This special hold code is specified in System Preferences as the associated seat hold code.

Posting Status

Accounting Posting - Deferred Revenue G/L If the performance has occured, then the posting account for the sales will be listed here. A sales posting of
  • SP-0000000 means that the performance never used deferred revenue accounting
  • SP-XXXXXXX means that the performance was using deferred revenue accounting and the sales posting 'XXXXXXX' is the one that contains the data fro the transfer of deferred to earned revenue
  • blank means that the performance is in the future and has not yet had the deferred revenue posted
Convert Earned Revenue Back to Deferred You will only see the Convert Earned Revenue Back to Deferred button if you are:
  • logged in as a Master User or Outlet Administrator-and-
  • the event has been rolled over from deferred revenue to earned revenue -and-
  • the date of the event is in the future
VERY IMPORTANT: before CONVERTING EARNED REVENUE BACK TO DEFERRED

The purpose of the feature is to create a reversing entry for all posted ticket transactions and move the revenue from earned back into deferred. Altering the account setup before doing this has tremendous implications and you may still need to make a manual GL entry to address any incorrect GL codes.

If you choose to do this, read about the effects in Converting Earned To Deferred Revenue for more information.

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Converting Earned to Deferred Revenue

Converting earned ticket revenue to deferred can be used to reverse or undo a rollover of deferred to earned revenue for a performance that you did not want to happen (such as performance date got cancelled and moved to the future but the performance date was not changed before end of day was run).

This can be done from two places

  • From the performance detail window as shown below. Use this if you want to do just one performance
  • From the performance setup list on the play tab using the context menu. Use this if you want to roll back a number of performances for an event.

You will see the Convert Earned Revenue Back To Deferred button under the following conditions:

  • You are logged in as a Master User or Outlet Administrator
  • The performance has a GL number that indicates it is rolled over to earned revenue (or was always using earned revenue). This is indicated by the Sales Posting Number which can look like:
    • SP-xxxxxxx. This indicates the performance has has been rolled from deferred revenues and posted to the G/L in sales posting SP-xxxxxxx
    • SP-0000000. This indicates that the performance was never posted to deferred revenue and was marked as only using earned revenue when the first End-Of-Day was run after the performance was created.
  • The Performance date and time must be in the future. You cannot roll back the earned revenue to deferred if the performance is in the past

Before attempting to do this process for the first time, you may wish to get advice from support and see one in action.
Create sales entries if you have made any recent sales to the performances.

-and then-

Do not run the create sales entry process during end of day while rolling back from earned to deferred.

You can continue selling tickets at the box office or online for the performances you are intending to rollback.

 

To create GL entry that will Rollback Earned to Deferred

Be very careful with editing or setting up the accounts. If you do not adhere to the steps, money will get rolled back, but maybe not to the place you expect.

  1. OPTIONAL STEP

    Note: only adjust the accounts if they were never right in the first place. If the accounts are right and the event was rolled over by mistake, skip to step 2.

    On the Accounting Tab, you may need to make the following changes:

    • Deferred Revenue Allocation: Change this option from 'Revenue earned at time of sale' to Defer until .. after performance. If the option is already marked deferred, no change is required.
    • Only change the following settings if you are rolling back ALL FUTURE PERFORMANCES. Otherwise to not change the following:
      • Also defer Taxes: changing this setting makes it possible to put taxes into a deferred account.
      • Accounting Style: changing this setting allows you to split out regular, season and other ticket types into separate deferred accounts.
      • Accounting tabs: you can change the accounts that you want to roll back the deferred income to. You will need to set up the accounts first if they do not exist.
  2. If you didn't change any of the above on the accounting window, and the sole reason that you are rolling back revenue is because you had to post pone the event and simply moved the date forward, then you can click the Convert Earned Revenue back to Deferred without much worry.

    if you have made accounting setup changes, take a Screenshot of your G/L tab before clicking the button so you can compare the values before and after

  3. Close the performance detail window.
  4. On the Event window, click the Refresh button on the tool bar and then go to the G/L entry tab. Review that the account totals are where you expect them to be.

    If they are not, please contact support for assistance.

Sales Management

Settings for Outlet that Owns Tickets

Allow Selling Tickets - At the Box Office Allows the selling of tickets at the Box Office. In the input field on the right, you can set the date and time that tickets are to be released for sale.
Allow Selling Tickets - Via the Internet Allows the selling of tickets via the Internet. In the input field on the right, you can set the date and time that tickets are to be released for sale.
Patron can view Performance on Internet If you want the world to know when performance dates are (including your web site and Ticket Trove), but you do not yet want to allow them to be sold online (and there is no definitive onsale date), you can mark the performance so that 'patrons can view performance online'. When this occurs, the event will show up online in the right place , but the buy button will be disabled and the user will be informed to call the box office.
Allow Tickets - As Pay-What-You-Can in Before-Event-Sales When using the Before-Event-Sales function, this allows tickets to be sold as Pay-What-You-Can.
Status You can postpone or cancel a performance. If you do so:
  • any event using deferred revenues will remain in that state even if the date of performance is past. It means you don't have to change the original performance date if you do not want to. If you re-enable the performance, all revenue deferral rules resume as before - make sure to change the performance date at that time if it has been moved to the future
  • If you indicate Patron can view Performance on Internet for the performance, then a message will appear online in the event list indicating the cancelled state or postponed state and what the patron should do about it
If you mark a show as postponed or cancelled and you have not enabled the view on internet, then Theatre Manager will adjust the length of the run to be only the performances that are on schedule or are marked visible on the internet. This means that the first performance and last performance dates may be adjusted.

If all shows are cancelled, there will be no first and last performance.

This will also clear the live reminder setting for the performance so that no reminders are sent to patrons.

Permissions for Other Outlets

Allow Tickets - At Other Outlets Allows the selling of tickets at Other Outlets. In the input field on the right, you can set the date and time that tickets are to be released for sale.

You can also specify which outlet will sell for the performance from the list on the right. Click here for more information on enabling for outlet sales.

Festival Seating Sales Control

Sales Controls - Prevent Overselling This field can only be accessed if you are selling using the Festival or Inventory methods.

Subscriptions

Season Control Performance If this is a Control house performance, the check box will be enabled. It also lists the Assigned Seats, the Subscription Seats which have been assigned, the number of Seats Renewed and the Subscriptions Renewed.

Form Requrements
Forms Add or remove the forms that may be required when people buy tickets to the event. You can set the forms on the event (which apply to the entire event) or on the performance, if the performances are to have distinct form requirements.

If the FORM itself is marked:

  • required and it is in this list, then people buying online will be required to fill out the form before completing the sale.
  • with an expiry time, then people buying online will need to fill it out again if their prior form has expired

The forms that a patron has filled out are in the 'forms' tab on the patron window.

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Web Settings

Sales Availability
Performance Flag A special flag used to denote Performance. This is typically used for a plug-in for Web Sales.
Default Purchase Quantity The number of tickets the online sale will suggest as a purchase quantity. The user can choose any number, however you may set the default here.
Maximum Tickets The number of tickets that a patron can buy from the Internet for this performance.

If specified here, the maximum is applied across all carts. i,e,. the patron cannot buy more than XX tickets to this performance, period, whether in one cart or many carts.

If not provided, the default is from the event or system preferences, which ever is provided.

Regardless of settings on event or performance, at no time can there be more tickets in a cart than the value in this field in Company Preferences. That is the absolute limit.
Web Sales Stop Time Number of minutes before/after the performance start time in which to remove the performance from the Internet. If nothing specified, it uses the default from the event or system preferences, which ever is provided.
The stop time affects emailing of PDF tickets. You cannot email tickets from the box office if the performance is no longer onsale online. This would be after the start time plus/minus any 'web sales stop time'.
Web Sales Stop Type Indicates whether the stop time is before or after the performance begins. Typically, you want the performances to cease being sold online before the actual performance time. However, there are a couple of instances where you might need to stop sales after the performance begins, such as:
  • All Day Events - where you want online sales to be available after the gates open
  • Courses - where you may want to allow late registration, say up until the the second class
  • On Demand Streaming - where a video streamed through the ticketing site can be purchased after the original start date/time
Live Content Availability The default time, in minutes, after the start of a performance in which a live streaming video will be available. If nothing specified, it uses the default from the event or system preferences, which ever is provided.

Run Time and Notes
Performance Runs (from) The date that the performance starts. it is always determined by the performance date and time of start and cannot be changed.

The runs from .. through .. date is what is displayed in the event list online.

Through (end date) The date range indicating when the performance ends. It is defaulted as follows:
  • For a reserved or general admission event - this is the start of the event plus the duration of the event set in the event setup. Normally you would not change this
  • For a course of many classes, this is the end date of the last class in the course plus the duration. if you want to change the 'runs through' time, click the manual button and extend/shorten the run time of the entire class.
  • For a class within a course - it is also the start date / time of the class for the duration of the particular class. Normally all classes run the same time, so you would not change this. If you needed to shorten or length any particular class, you would change it from the Classes tab
Over-ride checkbox If the performance runs through date is not reflective of the actual class run time (or any performance of any type), click the 'Override' button and enter your own end date of the run.

This must be after the start of the performance. If you change the start time of the performance to. be ahead of this date,, the runs through date will change, regardless if it is set on over-ride.

Performance Notes Additional performance notes to be placed on the Internet for patrons to read. These appear beside the specific performance in the event listing on the web.

Web Ticket Search, Selection and Display
Web Seat Search Options You can check/uncheck to enable/disable
  • the Best Seat Search popup to search by sections or areas in the venue
  • Search by Price code to allow search by prices starting at a value. If you enable search by price code, then you can also elect to show (or hide) the base price on the popup.
    • This is generally displayed as 'starting at $x.xx)'.
    • Note that base price excludes any calculation of price with taxes, discounts, effect of plug in, or changes based on whether the user is logged on or not.
Pick your Seat search options pick-your-own seat search for this performance if it is reserved seating. Pick you own can be enabled for an entire pricing map and, by default, for the performance. If you do not want pick your own for this performance, then turn it off.
  • Single Seats not allowed - means that a patron selecting tickets online will not be able to make a seat selection anywhere in the map that would leave a single ticket. This option is designed to maximize revenue and is the recommended/default option.
  • Single seat checking disabled/relaxed - means that a patron can pick any seat they want and leave single seats on the map. This maximizes patron choice, so the patron could:
    • pick the middle seat out of three, or
    • a single in where there are two seats left.
    • The patron cannot, however, leave a single ticket between two others in their seat selection. (i.e. they can't pick every other seat).
    The example to the right shows an example of what would be accepted using this rule.
Web Seat Map Display If you are not using pick your own seating, this setting indicates how you would like the map to display for web sales. You can show only the seats available to the patron, all others are blank, or you can choose to show all the seats, those that are taken have their codes masked or not, or a generic map of the venue. These settings can be used to override the settings made on the Setup >> Company Preferences >> Web Options tab. Options are:
  • Use default in Play/Company Prefs
  • Selected seats only (sold are blank)
  • Selected and sold (mask price codes)
  • Selected and sold (actual price codes)
  • Use 'tmGifs/Map(x).jpg' for generic map
  • Do not display any map
Pick your own seats always displays sold seats as taken, typically with an icon for a person.

Payment Settings for the web
Final Date If entered, this represents the final date after which all credit cards will be accepted for this performance. Before that final date, only the credit card types in the 'accepted credit card' list will be shown on the online payment window - and only if tickets for the specific performance are in the cart.

If the patron has multiple performances in the cart, each with their own designated credit cards, then online sales will restrict the visible card types to only those that are available for all performances in the cart (i.e. it takes the most restrictive list).

If the date is blank, then you cannot restrict credit card payments - and all cards will be accepted

Accepted Credit Cards Click to select the credit card payment types that can be accepted online - if this performance is in the patrons shopping cart. A final date must be specified. After that time, all credit card types will be accepted.
Note: it doesn't matter what performances the user buys, if they just happen to pick one that is restricted to a specific card, then ALL other payment methods are eliminated and the user can only use that card to check out.
Enable Post Dated Payments Click to indicate of the patron can elect to pay for this performance using post dated payments online.
Final Payment Date If post dated payments are accepted, indicate the date by which all payments must be made. Theatre Manager will generate equal monthly payments for the user and offer them that choice online.
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Holds Tab

The hold tab on each performance is used to indicate how you want any refunded tickets put back on hold, if the seat is a protected seat. This feature is called the return to holds map because it describes what happens to the seat when a patron no longer wants the ticket.

 

Returning Tickets to Hold Status

Return tickets to hold for this performance If a ticket is refunded, any seat with a default hold will return to hold status. All other seats remain available for purchase.
Use over-ride seating map for this performance Allows you to specify your own custom return-to-hold map to be used when the ticket is refunded. For example, you may want different holds on an opening night performance thank all other performances.
Use default seating map from theatre Uses the default holds on the pricing map when the ticket is refunded.

if you change the pricing maps 'default return to hold' settings, it only affects tickets being returned from that point on.

Please make sure that the design of your social distance pricing maps take into account which seats are normally held on creation of a new performance and which ones are specified on the return to hold map.
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Ticket Printing Tab

Ticket printing options and e-ticket delivery for print at home are most often enabled and disabled in the Play tab of the Event window. You can over-ride the settings to allow them to be different for every performance.

For the steps on Turning on Print at Home Options at the Individual Event level, Click here.

Parts of the Ticket Printing Tab

Box Office Settings

  Selections are:
  • Print ticket face and any sales promotions
  • Mark tickets as printed (but don't print)
  • Print only the sales promotion ticket face
  • Print ticket face only
  • Use the same as the event setting, what ever that is currently set at

E-Ticket Delivery

  Selections are:
  • Tickets cannot be printed at home (patron must select mail or will-call)
  • Tickets must be printed at home (patron has no option)
  • Tickets will be printed at home (unless patron selects mail or will-call)
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Course

This tab relates to the management of Courses in Theatre Manager and is more thoroughly covered in the Course Management section of the online help.

  • On the left side of the Courses Tab, Class Dates and information are displayed.
  • On the right side of the Courses Tab, Report Cards issued for a Course are displayed. For more information about Report Cards, click here.

The performance runs from and through dates are automatically calculated as follows:
  • For the primary class that is being sold, it is the beginning of the class through the end of the LAST CLASS
  • For each of the other classes, the run time is simply the start of the class to the end of the class, based on the duration of each class.
You can change either the entire class range, or each individual class length by double clicking on the class and editing the end time.
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Tasks

This shows the tasks associated with the performance
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Live Content

Refer to the web page Live Web Content for an explanation of the process.
While there are a number of streaming solutions and we don't recommend a particular one over the other (each has its benefits), the one that venues seem to like most is boxcast due to its variety of streaming formats.
Live content is available for all performance sales methods. This means that live content can be accessed by patrons with mobile devices during a live in-person show.

Live Content Type

Content Type Which type of content will be live for this performance.

Options:
  • Disabled for this performance
  • Video (requires selection from support list below)
  • iFrame - which embeds the content in a TM web page.
  • Customized Content
Video Service

The video service provider that will be used for content containing videos.

Supported Video Providers:
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Live Content Availability

The length of time a live stream video can be viewed online after the performance date/time is managed at three levels. These consist of:

The software default allows for viewing streamed performances up to six hours after the date/time of the performance. Editing the Live Content Availability setting in the Web & Reports tab of System Preferences alters the default for the system. This setting can be overridden in the Event tab on a per event bases as required. In turn the Event setting can be overridden at performance level in the Web Settings tab of the Performance Detail window.

Examples of where the default setting might be altered include:

  • A prerecorded video where, when purchased, a patron can continue to view the video at their leisure for days/weeks following the initial performance date/time. In other words, On Demand Streaming.
  • A recorded class or course where an attending student may go back to review the lesson.
  • A recorded meeting or event where a patron is unable to attend at the time of the meeting can go back and watch a replay.

 

System Preferences

The Live Content Availability setting is located in the Web & Reports tab of System Preferences. This setting is only accessible while logged into Theatre Manager as the Master User.

 

 

Event

The Live Content Availability setting is managed in the Event tab of the event setup under Web Sales Controls.

 

 

Performance

The Web Settings tab is located in the Performance Detail window. This is accessed by double clicking on a Performance anywhere in the Event setup.

 

 

Diataxis: 
Explanation

BoxCast

This shows the detail elements required for setting up BoxCast for use with live streaming in Theatre Manager.

BoxCast is a for-pay video provider capable of playing pre-recorded and broadcast streaming video

 

BoxCast (Video Provider)

Content ID The unique BoxCast content ID. The content ID is inserted into the TM Web Pages.
Show Description Show a description of the video
Show Highlights Show the highlights of the video. If you allow highlights, you will be asked fort the amount of 'extra space' to place below the video - in pixels
Aspect Ratio The aspect ratio of the video that will be played. The aspect ratio is the ratio of height to width of the video. Most modern content is in the Widescreen 16x9 format. You can specify original broadcast TV 4 x 3
Diataxis: 
Reference

CineSend

This shows the detail elements required for setting up CineSend for use with live streaming in Theatre Manager.

 

CineSend (paid service)

API Key The API key for your account at CineSend
Content ID A unique ID given to your content by CineSend
Use Landing Page Use the landing page at CineSend that has additional links available
Aspect Ratio The aspect ratio of the video that will be played. The aspect ratio is the ratio of height to width of the video. Most modern content is in the Widescreen 16x9 format. You can specify original broadcast TV 4 x 3
Diataxis: 
Reference

DaCast

This shows the detail elements required for setting up DaCast for use with live streaming in Theatre Manager.

 

DaCast (Video Provider)

Video ID The unique DaCast video ID. The video ID is inserted into the DaCast API on the TM Web Pages.
Aspect Ratio The aspect ratio of the video that will be played. The aspect ratio is the ratio of height to width of the video. Most modern content is in the Widescreen 16x9 format. You can specify original broadcast TV 4 x 3
Diataxis: 
Reference

Vimeo

This shows the detail elements required for setting up Vimeo for use with live streaming in Theatre Manager.

 

Vimeo (Video Provider)

Event ID The unique Vimeo video ID. The ID is a number, like 148751763. If the Vimeo URL looks like https://vimeo.com/148751763 then the Vimeo Video ID is the numbers 148751763
Chat ID The unique Vimeo Chat ID. The ID is a number and letter combination at the end of the URL, like https://vimeo.com/148751763/1244df87rbj2.
Aspect Ratio The aspect ratio of the video that will be played. The aspect ratio is the ratio of height to width of the video. Most modern content is in the Widescreen 16x9 format.

 

Vimeo

Vimeo supports both pre-recorded and live streaming content. In order to do truly private content -- content that is not also available on Vimeo's free, public website -- a subscription to Vimeo Premium is required. The subscription permits access to the "domain level privacy" feature which restricts videos playback so that it can only occur on your Theatre Manager website -- e.g. tickets.yourvenue.org. Important to also set Hide From Vimeo option on your Vimeo account to allow playback on other websites. More details on the various levels of Vimeo privacy, and their implications, can be found on the Vimeo privacy, explained website.

If you're looking for a way to save money, then you can use lower privacy options, but beware that doing so might allow ticket buyers to share the video link with other ticket buyers, and you might miss out on ticket sales.

 

Setting up Vimeo in Theatre Manager

Live Performance Detail

  1. Determine your video's Vimeo Video ID.
  2. Determine the video's Aspect Ratio
    • Widescreen (16x9)
    • Original TV (4x3)
  3. Open Theatre Manager
  4. Locate the Event that contains the Live Performance
  5. Locate the performance on the Events & Dates window
  6. Edit the performance
  7. Click the Live tab
  8. Select Vimeo from the Video Service drop-down menu
  9. Enter the Vimeo Video ID
  10. Select the video's Aspect Ratio
Diataxis: 
Reference

YouTube

This shows the detail elements required for setting up YouTube for use with live streaming in Theatre Manager.

 

YouTube (Video Provider)

Video ID The unique YouTube video ID. The ID is a mix of case-sensitive characters and numbers, like M7lc1UVf-VE. If the YouTube URL looks like https://www.youtube.com/watch?v=M7lc1UVf-VE then the YouTube Video ID is the part after the v=: M7lc1UVf-VE
Aspect Ratio The aspect ratio of the video that will be played. The aspect ratio is the ratio of height to width of the video. Most modern content is in the Widescreen 16x9 format.

YouTube

YouTube is a very popular video streaming service. The service itself is free, but videos are always accessible from the YouTube page. It can be a good choice for events that are free to access -- where it's not a problem that the video is accessible from youtube.com. It's not possible to restrict access to only your ticketing website with YouTube.

 

Setting up YouTube in Theatre Manager

  1. Determine your video's YouTube Video ID.
  2. Determine the video's Aspect Ratio
    • Widescreen (16x9)
    • Original TV (4x3)
  3. Open Theatre Manager
  4. Locate the Event that contains the Live Performance
  5. Locate the performance on the Events & Dates window
  6. Edit the performance
  7. Click the Live tab
  8. Select YouTube from the Video Service drop-down menu
  9. Enter the YouTube Video ID
  10. Select the video's Aspect Ratio

video.js

This shows the detail elements required for setting up Video.js for use with live streaming in Theatre Manager.

 

Video.js (open source video player)

Download Source URL's If using a pre-recorded video then these URLs allow you to specify customized formats, optimized for certain devices. Most devices support H.264 .mp4, but additional formats can be added. See the video.js video support matrix for more details.
Streaming Source URL's If using live streaming video then HLS .m3u8 is the only live streaming option. See the video.js video support matrix for more details.
Aspect Ratio The aspect ratio of the video that will be played. The aspect ratio is the ratio of height to width of the video. Most modern content is in the Widescreen 16x9 format. You can specify original broadcast TV 4 x 3
Diataxis: 
Reference

Transaction List

The following represent a list of transaction which have occurred for a selected performance. For more information on Transactions, Click here.

You view these from the going to the Performance Tab and selecting a performance. Then click the Transactions button.