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Day 7 Morning

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Meeting with Web Designer

  • Quick introduction with the Web Designer
  • Explain the role that they may most likely will be playing within editing of the standard web pages

Online Web Sales

  • Review of architecture involved (Apache, Web Listener, Online Credit Card Payment Server)
  • Starting/Stopping the Web Sales Listener
  • Review the role that the Web Sales Listener plays in tracking all the interaction happening for online web sales
  • Starting URL https://tickets.xxxxxx.yyy
  • Logging into the online web sales module to review the options:
    • Anonymous browsing
    • Creating a new patron account
    • Purchasing Tickets
    • Purchasing Gift Certificates
    • Making a Donation
    • Review of the Shopping Cart
    • Adding oneself to a mail list
    • Updating personal contact information (name, email, address, phone number)
    • Updating personal contact methods (do not mail, do not email)
    • Completing a web order

      In order to get the full experience of what happens online, participants will need to enter in a valid Credit Card to complete their online purchase. Immediately after the training session, any and all credit card authorization(s) created during the training session will be voided and any item(s) purchased will be cancelled. Participants should be prepared to have at least one credit card available to complete at least one online web sale order that the group is able to review.

  • Emails that are received by the patron during the online shopping experiences - which they can be (and should be) all customized to your venues specific requirements. Think of these emails as a form of advertising.

Web Sales Page Customizations

  • Review the location for where the Apache/htdocs is located
  • Review the base set of code and html page naming conventions
  • Reminder of the importance of 'Clearing Cache' to enable web page changes to take effect
  • Provide link to Theatre Manager's online help created specifically for the web developer
  • For remote access to the Apache Server by the Web Designer, the IT Department must provide the required access
  • For remote access to the Web Listener by the Web Designer, the IT Department must provide the required access

If Arts Management was contracted to perform the Web Sales Customizations, the Trainer will compose a list of the required changes identified during this morning's session. Arts Management will then allocate a separate date and time in the future to complete those changes. This will allow the Trainer to spend the time bringing your staff up to speed on how to use Theatre Manager rather then taking time away from training to complete the Web Sales Customizations.