For a downloadable checklist of all of Day 4

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Ticket Sales (Continued)

• Continue on the topics from the prior Ticket Sales session

Donation Receiving with a Ticket Sale

This will only review the process of receiving a donation at the time of a ticket sale. More time in a separate session as been allocated for the full training on the Donation Module.

• Receiving a donation at the time of a ticket sale
• Turning a returned ticket sale into a Donation, rather than refunding the money

Gift Certificates Selling/Redemption

• Selling Gift Certificates
• Redeeming Gift Certificates
• Turning a returned ticket sale into a Gift Voucher/Certificate, rather than refunding the money

Understanding Accounts Receivable

• When to use payment method ‘On Account’
• Order Reservations (option of Order Reservation and its implications)
• Refunding ‘On Account’
• Buying ‘On Account’

Managing A Sale After the Fact

• Best Ways to Fix Mistakes that are Identified by the End-Of-Day Process
• Adding Payment to An Existing Order
• Correcting Ticket Fees within an Order
• When to create a New Order versus Editing an Existing Order
• Printing Invoices from the Patron window

End of Day Processing

• Till Balancing for each employee (Box Office)

Box Office & Development Reports from Prior System

• If not already done, provide the Trainer sample copies of reports and criteria used in the Prior System to generate the reports