Day 7 Afternoon

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Web Sales Management

Starting/Stopping the Web Sales Listener
Checking for Web Sales Activity
- Shopping Cart Window Review
  - Review of completed shopping carts
  - Review of in progress shopping carts
  - Review of timeout/cancelled shopping carts
- Patron window Shopping Cart list
- Running a report of web sales activity [Order Detail-by Patron (Ticket, Pass, Gift Certificate, Donation, Fee and Payment)]
Current Internet Holds Window
Pending Unsent Emails Window
Web Listener Log Window
Completing a payment transaction for a patron who doesn't want to enter their credit card number over the internet
Discussion of what to do with the tickets sold via the Internet
Discussion of what to do with the Gift Certificates sold via the Internet
Discussion of what to do with the Donations sold via the Internet
Set up Work Flow Notifications for Gift Certificates and Donations
Batch ticket printing for online web sales that are required to be mailed to the patron

Setting Events available for sale online (immediately, date/time specific)
Setting Gift Certificates available for sale online
Setting Donation Campaigns available for sale online
Setting Sales promotions available for online ticket purchases
Taking an event/performance offsale immediately
Defining the maximum number of tickets in a shopping cart, maximum number of tickets for an event, maximum number of tickets for a performance
Setting of performance notes to show online via the Tickets page
Setting of event notes and images to show online for event information for the iPhone/iPad application

Review web options available (ask for donation, terms & conditions, showing price code/sales promotion)
Review the SMTP Mail Server settings in Company Preferences and in Employee Preferences
How to log in as the web listener user
Automatically having the web listener log into Theatre Manager upon startup of the computer
Daily check to make sure web is running and process to follow if it isn't