How To

There are times you will want to attach external documents to a patron's file, for example a scanned invoice, a word document, etc.

To do this, you perform the following steps:

1. Open the patron record of the Patron you are attaching the document to.

   

To issue a number of Passes you can duplicate an existing Pass.

Your venue is running a special event. One evening performance is to only have two Price Codes. All the seats on the main floor of the theatre are to be sold at the Adult Price only (your price code A) and all the raised seats are to be sold at a different Price Code, Price Code B. Or you want to implement Demand Pricing for the event.

Your standard seating map contains six codes ABC123.

Here are the steps you take to set up your venue to accomodate this new event, quickly and easily.

For a fast way to change the scaling of a price map and its sections, you can select seats on the map and set or change the price codes on those selected seats.

To dynamically change the seat codes, you perform the following steps:

1. Open the pricing map you want to change the seat codes on.

   

When a patron has redeemed part of a Membership, Pass or G/C and still has an outstand amount to their credit, you may wish to print an update. To print an update, you perform the following steps:

Click here to learn how to sell a membership.

Once a Membership has been purchased it can be printed through the Membership tab. Only memberships with a ticket face association will print, and the ticket face must be based on the Member Data file.

The Patron's tickets tab shows a summary of all tickets bought by the patron. They may be shown by different types and years using the pull down bar in the bottom left corner. Refer to Examining Purchases if the user cannot view patron tickets. For a description of the buttons on this window and the procedure to sell a ticket are described in Selling Tickets.

To print a ticket from the Patron tickets tab, you perform the following steps:

Writing off an unused balance takes the unredeemed portion of the pass g/c and puts it in an unearned revenue account.

To write off Unused Balances, you perform the following steps:

1. Open the Pass G/C you want to write off.
2. In the Pass G/C Detail window, click on the Redemption tab.

   

1. Select Setup >> Plays from Theatre Manager's main menu. Alternatively, click the Play button in the main Theatre Manager toolbar / ribbon bar.

   

   The Play List window opens.

   

To Enable a batch of promotions, you perform the following steps:

1. Select the promotion you want to enable.

   

2. Click the Enable button.

   The Enable Promotions for Performance dialog opens.

3. To enable for a series of performance, click the Play Code button.

   The Play List window opens.