Box Office Policies

You may have to adjust some of your policies as the act (and commentary) has some specific intentions such as:

You cannot require people who buy accessible tickets online to visit the box office to pick up the tickets if you do not require abled people to do the same thing (same rules for all). However, you can monitor who uses your accessible seats by having ushers greet people in the accessible area. You are also allowed to reseat people in the accessible seats under some circumstances.
You may have to adjust season subscription policies for renewing seats the following year if the subscription includes accessible seats. It appears that you can ask subscribers to attest in writing that they need accessible seating (but not for single tickets)
If you allow an able person to buy a group of tickets on behalf of others, then you must also allow that same privilege to people who buy accessible seating. Such policies would mean you cannot require accessible seating to be returned to the box office for resale. It would also mean that a fully able person may end up in the accessible seating, if those tickets are bought by a disabled person and given away - and that means the abled person is fully entitled to sit in the accessible seating.
Ticket holders of normal seating are allowed to change to accessible seating in a comparable location if seats are available when the individual presents the tickets.

Main menu