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Teamviewer from Theatre Manager Menu

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From time to time the Support Team may request remote access to a machine within your network to assist with troubleshooting an issue. For PCI compliance, access should only be provided when requested by a member of the Support Team.

  1. Login to Theatre Manager as yourself

    Note: We may need you to have master user password available in case we need to visit parts of the application you cannot access

  2. Click the Remote Assistance button on the upper right of the toolbar.

    This button is found on the right side of the toolbar located across the top of the Theatre Manager window.

  3. A new window will appear displaying an ID and Password.

    It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.

  4. Reply to an existing email from the Support Team for the Current Case with the ID and Password.

    A new email should be avoided when sending the Session ID and Password.