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Purchase Return Authorization (PRA)

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According to Authorize.Net website, Purchase Return Authorizations mean:
  • The Visa, MasterCard and Discover card brands are now requiring that refunds made to customers be authorized in real-time, to validate the payment data in real-time and provide a real-time response of the success or failure of the refund attempt.
Theatre Manager has only ever supported real-time refunds to cards. Currently, the majority of merchant providers use linked refunds which the original card is refunded to the original order, patron and card number up to the original amount.

These requirements are implemented by your merchant provider. You have to contact your provider if you want to use independent refunds which is a refund to any card for any order (not always advised).