Explanation

The example below provides some ideas for the relationship code table that you can enhance to suit your business and CRM requirements.

An uneven ticket exchange is when the number of tickets that are being exchanged 'from' is less then the number of tickets that are being exchanged 'to'. This can occur if a patron is exchanging 2 tickets for a HIGH priced night into a LOW priced performance, and also request an additional ticket for their friend at the same time.

Exchanging higher priced tickets for a greater quantity of lower price tickets can cause Theatre Manager to either:

1. Spread the total cost over the new tickets for a 'hidden' discount

   -or-

During a ticket exchange if the difference between the price of the original ticket and the replacement ticket is not collected or refunded, it is deemed that the amount difference is "waived." This may occur if a patron has a weekend ticket and exchanges for a less expensive weekday performance or if a patron has less expensive weekday performance and upgrades to a weekend performance.

Work Flow Notifications enable you to take common situations and have messages emailed to you.

Plugins are customized special code segments written by Arts Management specifically tailored to perform business rule logic to automatically alter prices on tickets, memberships, gift certificates, fees, donations, and/or mail lists for patrons who purchase either online, or via the box office. Their purpose is to enforce site specific rules during the sales process.

Markups and discounts can be percentages or fixed amounts. For Example:

In this section, we explain the Event/Play setup window and take you through the set up of an event. During the installation of your software, several naming conventions were setup in the Appearance section of Company Preferences. This allows you to name the events "Plays," "Concerts," "Games," "Events," or whatever term your organization uses. The terms are completely interchangeable and mean the same thing.

• A discount on a certain show to a target market segment
• Access to that event before it goes on sales to the public - or that is never on sale to the general public

Examples of marketing activities that are supported

Theatre Manager calculates the refund amount from the ticket prices the tickets were sold for, calculates a portion of the exchange fee, adds in the order fee and presents the user with the final cost of the ticket refund. The portion of the exchange fee is only calculate if the tickets selected for refund were part of an exchange. If they were not on the payment window the exchange fee will not be refunded. The only condition when refunding tickets is the tickets selected must exist within the same order number. There are security controls within

Exchanging tickets can be performed for Festival, Reserved or Traveling Troupe sales, exchanging from one performance to another within the same event, or across events, or from a higher price to a lower price ticket, and from a lower price to a higher price ticket. Theatre Manager calculates the differences of ticket prices, adds on an optional exchange fee and presents the final cost of the ticket exchange. There are no restrictions when exchanging tickets. The only condition when exchanging tickets is the tickets selected must exist within the same order number.