How To

The sale of auction items is similar to selling a ticket to a festival event. However, followint this process, you can enter the retail price and a description of the item sold to the patron.

You will first need to have an event set up in Theatre Manager to sell the Auction Items.

Refer to Setup for more information.

To sell an auction item, you perfiorm the following steps:

The Unprint Batch of Passes function allows for the 'Printed' flag to be removed from passes (Memberships, Gift Certificates, Vouchers) so that they can be printed again. This is helpful when a batch of passes needs to be reprinted. To access the Unprint Batch Of Passes function:

The Unprint Batch of Passess window opens.

1. Open the Credit Card tab.

   The Credit Card tab is located on the Patron Window.

2. Select a credit card.

   Select a credit card by single clicking on it.

Theatre Manager uses a process called "Invoice Matching" in its accounting. This means each invoice (order) needs to balance to itself.

If you refunded tickets on one order (creating a credit balance to the patron), but purchased tickets in another order (creating a debit balance from the patron), then the orders are unbalanced. The patron account may appear good, but the orders within the patron record are unbalanced. This is why it is important to keep edits to an order within the order itself, and not create a separate order.

To add a fee to an order, you perform the following steps:

li>Find the Order you want to add the fee to.
1. Click on the Orders Tab in the Patron Window.

   Select the order single clicking on it.

   

2. Click the Open button.

   The Order Window for the selected order opens.

1. Open the Credit Card tab.
2. Click the New button.

Click [and hold] on the header of the column you wish to relocate and with your mouse drag the column left or right to the desired position.