macOS Sonoma Installer

Theatre Manager's installer has been optimized for macOS Sonoma. If you are running Sonoma and are encountering issues, please contact support to download the latest macOS Installer file.

Venues using Theatre Manager on M1/M2 Mac's in Native Mode may need to download and reinstall Theatre Manager after November 5th, 2022.

The Issue

Apple is very strict that applications must be signed or they wont run. Quite inadvertently (and accidentally), our existing digital deployment certificate was revoked late in the evening of November 4th. Consequently:

• Some people may not be able to use Theatre Manager on apple silicon machines (M1, M2, etc)
• We have rebuilt an installer with a new digital certificate that works

The Solution

If you run into the issue where Theatre Manager will not start and Apple says its not trustworthy, you will need to:

• Delete the existing version of Theatre Manager.app from your computers 'application' folder
• Download the installer from https://downloads.artsman.com/Software/Version10/TMSetup.zip. You cannot use an old installer.
• Reinstall Theatre Manager, and you should be good to go.
• (If Theatre Manager will not install, then go to system preferences->Security and Privacy and allow install of apps from anywhere)

We apologize for any inconvenience this may have caused.

Theatre Manager's server processes have never used Java in any way, shape or form. Nor do we use Apache web servers (Theatre Manager uses Nginx).

Arts Management investigated this vulnerability as soon as it was announced and there is nothing in our software solution that we supply to our venues that uses log4j.

For further reference, the NIST description of the log4j vulnerability

The 64 bit version of Theatre Manager for Mac and Windows has been released. Theatre Manager contains notifications to help guide you in the migration process and an eblast was sent to all users who receive Three Thought Thursday notices.

 

Existing 64 bit operating system

If you already have a relatively recent 64 bit operating system on your computer, you will likely have to do two things:

• Download the 64 bit installer and run it. You can do this
  • from the start up prompt, or
  • manually using the check for updates
• If your Pricing Maps and seats are no longer appear aligned, be sure to read and follow the instructions how to adjust your maps. The seats may look skewed at the box office - online they will be fine until you replace your SVG map with one of a proper ratio. Please re-enable pick your own seats.

Your merchant processor may be set up to require use of CVV2 - which is a setting you may wish to turn off in their online portal, if you follow the steps below.

Theatre manager cannot store the CVV2 data per the PCI council.

The chart on the right indicates which data can be stored and it is explained further in PCI Requirement 3 rules.

 

Since the vast majority of credit card transactions are real time with a CVV2, most venues will see limited effect for 99% of credit card authorizations: It will affect: situations where the credit card provider is down or unreachable - a rare occurrence which does happen authorizing existing post dated payments and recurring donations It may affect: Mail order - since your customers should not write the CVV2 on any form you send to them to remain PCI compliant.

Authorize.net indicated they are updating the IP addresses for their credit card authorization as per the tech-note on their web site.

on July 10th, 2018 Microsoft released patch KB438818 that applies to windows 2008R2 and Windows 7.

We are excited to announce Community; a forum for Theatre Manager users to meet and share questions, tips, tricks and news with each other. A number of categories have been set up to explore. You will also find past issues of Three Thought Thursday and some lunch and learn videos created by Proctors. Community is searchable; if you don't see what you are looking for, type something in the search box and see what pops up.

 

This extends existing support forums so that you have:

• Community: a forum for Theatre Manager users to share business practices and cool solutions amongst each other.
• Emailing the Artsman support team at support at artsman . com to create a support ticket in our incident reporting system
• The TM User Conferences which are designed to bring people face to face for in-depth and informative discussions on current topics of interest.
• help.theatremanager.com which describes how various parts of the system work and what fields mean.
• Three Thought Thursday - a weekly email containing a cool picture and 3 short tips on features available in Theatre Manager. We try to make these topical to the annual business cycle and/or to introduce new features. Contact sales at artsman . com if you are not receiving these and wish to get them - they are very popular

Please join us and check out Community!

Third National Theatre Manager User Conference

Save the Date for a Proctors/Arts Management Collaboration
REGISTER NOW for early bird pricing

Mon, April 30 - Thurs, May 4, 2018
at Proctors Theatre
Schenectady, New York.