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Theatre Manager: Responding to COVID 19

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COVID 19 is worldwide problem that has resulted in some strong recommendations from government for people to be careful in, and/or avoid large gatherings. In a number of jurisdictions, this has meant cancelling events, postponing, offering refunds and some possible insurance implications. It is also causing some organizations to permit work-at-home

COVID-19 has affected the arts, entertainment and sports industry, probably more than most. We offer some thoughts how you can address it in Theatre Manager.

 

Before you do any refunding, please make sure to set up gift certificates and donation campaigns to track refunds appropriately if you are not giving money back.

Do not leave the order on account.

VERY IMPORTANT: BEFORE REFUNDING PAYMENTS TO CREDIT CARDS...

Please read the rules regarding refunds to credit cards, which are managed by your credit card provider. Theatre Manager does its best to determine which refund rule applies, based on how the card was authorized. If you cannot get refunds working, your merchant provider is the key to unlocking the door.

IF YOU RECEIVE A MESSAGE THAT THERE ARE NO PRIOR PAYMENTS...

if you receive a message from Theatre Manager that there are NO PRIOR PAYMENTS when doing a refund, the root cause is because merchant providers have been forcing venues to use linked refunds, meaning they imposed a typical time limit of having to refund within 120 days of purchase.

In these times of crisis, each venue seems to have a different time limit and you can set it in Theatre Manager's Merchant Setup. It may work if you increase the time frame. If not, you may need to talk to the bank to have them raise the timeframe on their end as well.