You are here

Home › Newsletters › ams › Legacy Support Pages › Wireless Scanner Setup

Wireless Scanner Operation - Palm Device

Subscribe to Syndicate

Use these instructions if you are using a Palm OS based scanning device such as a Symbol SBT1846.

YMake sure that you fully charge the devices before a performance so that it has a full battery level. Nothing worse than the battery running out in the middle of admitting patrons. We have tested the device while it is in the charger cradle and it will still scan - if you need to do that.

There are two general functions that can occur:

Check the Patron into the venue - which is used to make sure the ticket has not yet been used for the event

Check the patron out of the venue - which is used if a patron is already in the venue and you need to let them exit and reuse the ticket for some purpose.

Checking in a Patron

Assuming that the device has been configured (step 1 & 2) and that you have started the Scan Ticket application, checking in becomes a simple task. You need to check if you are scanning people in first. If so your screen will look like the screen to the right. The key is that the code at the bottom right says 'IN' (instead of OU).

If it does not say 'IN', click the leftmost button under the screen that looks like the picture below. This button toggles the scanner from 'IN' (check in) to 'OU' (checkout) and vice versa.

Scanning occurs by pressing any of the yellow buttons on the scanner. If the scan reads properly, you will see the ticket number in the area reserved for it and the scan will be sent automatically. There are a few responses that can happen. If the ticket is fine and the person can go in, you will see the work 'Go' and hear a beep. There may be a message under the 'ticket #' that says 'OK to Enter'.

After a successful scan, do the next ticket.

If there is any problem with the ticket, you will see the 'stop sign' and will not hear a beep. Under the 'Ticket Number', you will see a message that might be one of:

  • Connection error (you've lost connection to the web listener)
  • Scan Error (the scan didn't work - you may need to type it in)
  • Ticket has not been sold
  • Ticket is sold but is for a different performance
  • Patron is already in the venue.

At that point you will need to decide what to do with the ticket or how to resolve the problem

Checking out a Patron

 

Checking out a patron is very similar to checking in a patron. Use the left most black button on the scanner to toggle between check in ('IN') mode and check out ('OU') mode. Your scanner should look like this.
 

When you scan the ticket and the patron is about to leave, you should hear a beep and see a big 'Exit' on the screen.

If there is an issue checking the patron out, you will not hear a beep. You may see an error under the 'Ticket #' that explains the issue. Errors could be one of:

  • Connection error (you've lost connection to the web listener)
  • Scan Error (the scan didn't work - you may need to type it in)
  • Patron is not in the venue
  • Ticket is not for this performance
  • Ticket is not sold

Based on the response, you may need to decide to what to do with the ticket and/or scanner.