Creating an issue

You may need to create an issue. You can begin this by clicking on the ‘New Case’. Refer to the section called ‘description’ above for a screen shot and what to enter.

Start by selecting the category of issue that this will be, then use the following guidelines.

• Bug – This is a defect in the application
• Feature – This is a change to the functionality of the application
• Inquiry – This is a query about how the application works
• Schedule Item – This is a proposed new feature for the application that has not yet been approved

In most cases these are the four you will be dealing with. Most of the time, as a developer, you have to create an additional issue to document a fix you put into place for a bug that you discovered while fixing a current issue.

Emailing Cases

When a case has been created and assigned to you (perhaps by another person), you should also receive an automatic email with the case number and a link to the case so that you can find it quickly. If you reassign a case to another person, they will then get an email.

It is recommended that you have a separate 'case' folder in your email program and use 'mail rules' to move cases there automatically. Anything that is unread is, of course, new or has a change of state.

Mail will keep those threaded for convenience.