History

History of a bug is obtained simply by clicking on it. This tracks a chronological view of every change made to the task, who changed it, and comments relating to the change and why. It could be thought of as a ‘long email’ with a historical trail.

Sometimes, a client may submit multiple issues that may, in fact, be related. You can view them simply by running your mouse over the other cases sent by the correspondent.

If cases are deemed related, they should be filed as ‘sub-cases’ of the main case.

You can also see the entire history of the corespondent by clicking on the email. Click on the first half to see that person, click on the domain name to see everything from that domain (or company)