You may need to create an issue. You can begin this by clicking on the ‘New Case’. Refer to the section called ‘description’ above for a screen shot and what to enter.
Start by selecting the category of issue that this will be, then use the following guidelines.
- Bug – This is a defect in the application
- Feature – This is a change to the functionality of the application
- Inquiry – This is a query about how the application works
- Schedule Item – This is a proposed new feature for the application that has not yet been approved
In most cases these are the four you will be dealing with. Most of the time, as a developer, you have to create an additional issue to document a fix you put into place for a bug that you discovered while fixing a current issue.
Emailing Cases
When a case has been created and assigned to you (perhaps by another person), you should also receive an automatic email with the case number and a link to the case so that you can find it quickly. If you reassign a case to another person, they will then get an email.
It is recommended that you have a separate 'case' folder in your email program and use 'mail rules' to move cases there automatically. Anything that is unread is, of course, new or has a change of state.
Mail will keep those threaded for convenience.