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Holding Seats for a Specific Patron

Holding and Releasing seats allows the user to mark seats as unavailable without actually selling the seats. No revenue is journalized when a seat is held, the seat is just marked as unavailable. This feature can be offered to a patron who needs additional time to make a final decision. The hold allows for a time-limit to be set before the seat is auto-released. The auto-release feature works in conjunction with the Web Sales Listener. The Web Sale Listener must be active in order for the timed release of seat holds to work properly.

Releasing Reserved Tickets

If the tickets the user has reserved are not correct, and the user wishes to remove them from the purchase list, on a graphical map, seats can be released by double clicking them.

Reserved Seating Ticket Sales

Graphic Maps enable the most efficient and effective reserved seat sales method for selling tickets. The process involves creating a buy list, displaying a graphical representation of the theatre, displaying the sold and unsold seats, selecting a price code and sales promotion for the sale, and clicking on the unsold seats to reserve them.

To set Reserved Seating, you perform the following steps:

Quick Buy Ticket Sales

Quick Buy - Reserved or Festival Seating

Quick Buy is designed to reserve tickets quickly for patrons prior to getting the patron's name and information. All tickets sold using this method are sold to the same patron, creating a new order for each group of tickets. After reserving tickets using the Quick Buy method, the ticket orders are transferred to the actual patron's account who purchased the tickets. Quick Buy can be done for reserved and festival seating performances.

Pay What You Can Sales

Pay-What-You-Can Ticket (PWYC)

Philosophy

Pay-What-You-Can (PWYC) is intended to allow the sale of tickets to any performance of any event and collect from the patron any amount that they can offer toward the cost of those tickets. For example: If they only have $10 and the admission price is $15 the ticket can be sold a "pay what you can ticket". Ultimately this method of sale allows patrons from any economic status to attend your events and for those patrons who may not attend because of ticket price this becomes an offering of an affordable option.

Correcting Prices on Ticket Sales

If the tickets reserved contain an incorrect price code or sales promotion, there is a quick way to make a corrections. This procedure is the same for all reservation methods.

To correct pricing on ticket sales, you perform the following steps:

  1. Select the tickets purchased that contain the incorrect prices.

Best Available Seats

When you mapped and named your seats, Best Available seats were set up. There are standard rules Theatre Manager will apply when presenting the best Available seats. Depending on the seat configuration of your venue (in particular dinner theatre seating), your Seat Name file may have been setup for a two-pass approach to Best Available seating. For more information on the two-pass system click here.

Before Event Sales

Before Event Sales is designed to reserve and print tickets quickly for patrons who purchase tickets prior to a performance. All tickets sold using this method are sold to the same patron and can be sold within the same order or given separate orders.

Preparation

Before Event Sales can be sold for reserved and festival seating performances. To begin insert a new patron to be used as the default patron for the event. The patron's name could reflect the play the tickets are being sold to.

Editing Cards

To edit Mebership Cards, you perform the following steps:

  1. Open the Patron Window.

    Click here to learn how to access this window.

  2. Click on the Pass/G.C. tab.

    Click here for more information on this tab.

Deleting Cards

Deleting cards is preformed through the Pass/G.C. Cards window. Card deletion is usually be preformed when a card is no longer being used by a patron or if the renewal period for the membership has been exceeded.

  1. Open the Patron Window.

    Click here to learn how to access this window.

  2. Click on the Pass/G.C. tab.

    Click here for more information on this tab.

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