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~~~ Troubleshooting

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You can test and troubleshoot the Theatre Manager Server on OSX using any of the following tools.
Make sure you have disabled all power saving settings by reviewing the installation steps on power saving managment.

Note: if you bring up this web page on the nginx server, the links below should work directly by clicking in them. If not, substitute your web server IP address for 127.0.0.1 in all links below.

Tool Action
Director Use the Director web page to verify the second generation server management process is running.

You can use the console log to verify errors on start up.

  • If you see that it cannot connect to the database, then verify that you put the IP address and Database name into the right fields in the director window
  • If you see a console message that says the schema is incorrect versions, the second gen listener should download the latest and install it. if it does not, manually stop and start the second gen listener via the terminal
  • if you get a message that indicates trouble with editing json preferences, you may need to use the following command in terminal to remove the preferences file and start again.

    sudo rm "/var/root/Library/Application Support/Theatre Manager Server/config.json"
Activity Monitor In Activity Monitor, if you view the list of processes, you should see a number that are named 'Theatre Manager Server' if it started properly.
Virtual Host Test You can test for a direct response to retrieving a page on the virtual server.. If the Theatre Manager Server is on 127.0.0.1, then the link below should elicit a response that shows a page that has not been merged. If you get Page Not Found or some other error, then the virtual host is not set up correctly.

http://127.0.0.1:8111/1/WebPagesEN/tmTickets.html

External Probe If you want to check the general health periodically of the second gen server, then use the following url to ask for the time from the second generation listener. (replace /1/ with your outlet number).

http://127.0.0.1/TheatreManager/1/time

If you want to query through the second generation listener to see if a classic listener is running, then add '&force_proxy' to the url. This talks through the second generation to the classic and, in effect, tests both at the same time:

http://127.0.0.1/TheatreManager/1/time&force_proxy