Defect Tracking Process

The Arts Management Ltd. support and development teams will use the FogBugz defect tracking tool to manage development tasks such as implementation of new features, change requests, defect correction, etc. This tool will present developers with information related to issues and will allow them to prioritize their tasks based on these assignments.

Prior to working on an issue, developers should ensure that an issue has been logged in the defect tracking tool. If an issue is not logged, then the developer should escalate the issue to management to confirm priority.

FogBugz

The defect tracking tool used by Arts Management Systems development is FogBugz. While this document is not meant to be a complete guide to using this tool, there is a list of common tasks a developer should know how to do in the FogBugz Tutorial.

System administration for FogBugz is handled by the Arts Management IT and Product Development Department. FogBugz is accessed via the web and signing in at mail.artsman.com/fogbugz/