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Morning Activities

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Morning activities are prioritized to clear out any backlog from the end of day or that came in overnight.

  • Call back clients that have purchased after hours support. Their organization account has ‘911/After Hours Support’ in the Groups Classification tab in Daylite.
  • Send emails to clients who call outside support hours that indicated the regular support hours. Also, answer their question if you can by email with a web help link to get them started.
  • Check all existing cases for any further customer replies and deal with those first. It is especially important for cases 'waiting for customer response' or those assigned to second level support.
  • respond to clients in priority order