You are here

Home › Newsletters › ams › Exceptional Customer Support › Daily Activities

First Thing (7:45 to 8:00 am)

Subscribe to Syndicate
First thing every morning:
  • Log into Daylite
  • Log into FogBugz and review your cases from the prior day
  • Listen to and prioritize all Voice Messages that came in since the close of support the previous day. This is to be done first thing in the morning before any other support is commenced
  • Prioritize all existing and new cases

Be there ready to begin support at 8:00AM. Not 8:15AM, not 8:25AM.