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Training & Demo Sessions
- Training and demo sessions are all to be pre-arrange and handled through the Sales & Marketing Department.
- Telephone training/demo sessions will be completed during a scheduled time when there is secondary support available to handle the calls or during a non-busy support time. This process may take 1 to 2 hours, so a block of time needs to be set aside. Between the hours of 8:00AM to 10:00AM if possible.
- Limit the number of training, demos or setup sessions scheduled for Wednesday’s. This is the support’s heaviest day of the week.
- Always check to see who else is available to provide primary support when a phone training session is planned and keep the team informed of status via iChat 'status' (eg 'training customer' or 'phone demo', etc.)
