Training & Demo Sessions

Training and demo sessions are all to be pre-arrange and handled through the Sales & Marketing Department.
Telephone training/demo sessions will be completed during a scheduled time when there is secondary support available to handle the calls or during a non-busy support time. This process may take 1 to 2 hours, so a block of time needs to be set aside. Between the hours of 8:00AM to 10:00AM if possible.
Limit the number of training, demos or setup sessions scheduled for Wednesday’s. This is the support’s heaviest day of the week.
Always check to see who else is available to provide primary support when a phone training session is planned and keep the team informed of status via iChat 'status' (eg 'training customer' or 'phone demo', etc.)