For Quick Reference Information on Deleting a Donation, You can download a Screencast. (online video demonstrations of the functions with narration)

Deleting and Refunding a Donation

Screencast draft

You use this function when a mistake has been made in entering a donation. Once a donation has been deleted it can be refunded or modified. If the donation deleted is accompanied by a matching gift the matching gift will not be deleted. If you require the matching gift to be deleted as well you must repeat the steps for that donation. Only donations which have not been deposited may be deleted.

Before you can delete a donation all printed tax receipts associated with the donation must be un-printed.

1. Open the Patron Record.

   For details on locating a Patron Record click here.

2. Click the Donation tab.

   

3. Select the donation to be refunded.

   Single click on the donation to select it.

4. Click the Open button.

   The Donation Detail window opens.

   

5. Click the Payment button.

   A Payment Warning appears, indicating there is no payment required for this order.

   

6. Click the Yes button.
7. Enter a negative payment for the value of the donation.

   You can use the Prior Payments tab to review how the original payment was made.

   

8. Click the Accept Payment button.

   A Payment Warning dialog opens, indicating the payment made does not complete the order.

   

9. Click the Yes button.

   The Process Another Payment window appears.

   

10. Click the No button.

    The Donation Detail window appears.

11. Click the Receipts tab.

    

12. Click the Open button.

    The Edit Manual Receipt Detail window opens.

    

13. Delete the Receipt #.
14. Close the Edit Manual Receipt Detail window.
15. Click the Delete button.

    The Delete A Record confirmation window appears.

    

16. Click the Delete button.

    The receipt is removed from the Donation Detail window.

17. Close the Donation Detail window.

    The Patron Record will display the Donation tab.

    

18. Click the Delete button.

    The Delete A Record confirmation window opens.

    

19. Click the Delete button.

    The Donation is now deleted from the Patron Record.