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Upgrading Theatre Manager

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On a regular basis, Arts Management make updates to Theatre Manager available for all organizations having a valid support agreement. There is no set schedule for updates as the development team continually improves the software by adding features that are requested by users, required to meet government regulations or PCI requirements.

Updates for any version are cumulative and include all changes to prior versions. That means if you decide skip a version or two, the version you take will have all changes that have been made since the version you have.

Please review the release notes for your current version and forward. There are a number of general steps you need follow for each upgrade. If there are any specifics for an upgrade, you will find that noted for that version. If you have skipped versions, then you need to read and do all the steps for any skipped versions at the same time.

Version numbers will be the best way to determine the scope of change in any update. Using Version 10.06.24 as an example in the first column;

Purpose Description Time Reqd.
10 PCI Audit This number only changes for the purposes of a PCI audit/assessment and/or significant changes to credit card security and/or processing. Considerations are:
  • Generally involves updating the version of Postgres Server to the latest version used in the PCI testing
  • Will generally be a walk around install of Theatre Manager
  • Upgrade time generally dependant on size of database
30 to 60 minutes
06 Major Update A major update incorporates new features added to the CRM component of Theatre Manager. Considerations for implementing:
  • Major Updates of the Theatre Manager software should always be done during down time for the organization following the General Upgrade Steps.
  • Database fields are added and usually complete within a few minutes.
  • background jobs will backfill the data for the new fields to ensure minimum downtime
  • During this type of upgrade, no one in the organization can use Theatre Manager. Once the database fields are added, all users and web sales can resume.
  • Might involve a walk around install of Theatre Manager. Other components generally do not change.
5 to 10 minutes
24 Minor Update These are usually bug fixes and minor enhancements with limited scope change to existing features.
  • Minor updates can be installed at any time with no downtime
  • The approaches that can be taken are:
    • Recommended: enable Theatre Manager auto-update process (per PCI compliance). The second gen listener will pull down an update and implement it quietly in the background. This involved no user interaction and is automatic
    • Alternative: each day, TM looks to see if an update is available. If so, TM creates a notification in the database of the new version. You can download the version manually using the update process and install it on one workstation.
  • The update is staged in the database and installed for the user at next login with no disruption to work flow
1-2 seconds
How this affects the organization is dependent on the version number that is currently being used. For an organization that is already running version 10.06.00, the upgrade to 10.06.24 would be minor and mostly bug fixes and minor enhancements to existing features. For an organization that is running version 10.01.00, the upgrade would to 10.06.24 would be considered major.

When downloading any update for Theatre Manager, please make sure your personal firewall is turned on per PCI requirement 1.4