If you allow a performance to be sold at another outlet, you can now specify which outlets have the capability so that each performance can be sold by different people.

You will need to enable the promotions for another outlet. Click here for more information on enabling promotions for another outlet.

To allow a performance to be sold at a different outlet, you perform the following steps:

1. Open the required event.

   

2. Click the Performance Tab.

   If you have enabled the Performance Codes, you can enable Allow Selling at ALL other outlets.

   

To enable selling at other outlets for specific performances:

1. Open the selected performance.

   

2. Open the Sales Management tab.

   Click here for more information on the Sales Management tab.

3. Enable At other outlets.

   Outlets that can sell the tickets, for the performance can be selected from the list on the right.

 

Changing a Performance From Reserved to General Admission / Festival Seating

 

There are times when a performance sales method may need to be changed from Reserved seating to General Admission seating. The director/promoter may have changed their mind about the seating configuration, the performance may have been build incorrectly, or social impact may mandate the change.

A performance can always be updated from Reserved to General Admission even if seats have already been sold. Tickets previously allocated to a reserved seat are simply changed to no longer reflect a seat allocation in the database. However, a performance cannot be moved from General Admission to Reserved seating after seats have been sold as Theatre Manager has no way of knowing where to seat patrons who have previously purchased. The steps below outline how to change a performance after it has been built.

 

1. Find the event / play you want to hold seats for.

   Click here to learn how to find an event / play.

   

2. Open the event / play by selecting it in the list and clicking Open or by double clicking it.
3. Select the Performance tab

   

4. Open the Performance Detail window

   Each performance will need to be updated one at a time.

   

5. Click the Sales Method drop down.

   

6. Select General Admission or Festival Seating depending on your database configuration.

   

7. Click Yes to the continue message.

   

8. Select the Accounting tab in the Performance Detail window.

   

9. Update the Quantity to Sell field to accurately reflect the total number of seats to be sold for the Performance.

   

 

The steps above can be repeated for each performance within an event as needed. Once a performance has been updated it can be marked available for sale at the Box Office and Online.

 

Most events are live and in person, but in some cases you may want to have streamed content on your website while the performance is occurring. For these types of performances, use Live content settings within Theatre Manager.

 

	Live streaming content is set up in the Live tab in the performance's detail window and is described below.
	If you set a time limit in a watch window, and somebody exceeds it, so that that cannot see their event. Clear their attendance flag and then they can re-watch the item.

 

Live Content Styles:

• Video streaming for an online-only event
• Embedded iFrame
• Mobile-friendly "Custom Content" for the performance

Live Video Performance (Virtual Events)

Online-only video performances allow you to show streaming video at a specific time to ticket buyers. The video can either be pre-recorded or live streaming, depending on your selected video provider.

 

Supported Video Providers:

• Vimeo Setup - web site for Vimeo
• YouTube setup - web site for YouTube
• DaCast Setup - web site for DaCast
• Video.js Setup - web site for Video.js
• CineSend Setup - web site for CineSend
• BoxCast Setup - web site for BoxCast

---

 

Aside: Producing Video Content

If you're looking for tools to start recording and streaming live video, then a good place to start is OpenBroadcaster Software (OBS). The OBS Beginner Tutorial gives a good introductory video walkthrough. OpenBroadcaster Software supports a wide range of video providers. The primary way to use OBS is to send an RTMP Stream to the video provider. In turn the video provider will "duplicate" the stream and send it out to all live users. In other words, the video provider handles all the bandwidth required to broadcast your stream to hundreds, or even thousands, of users.

 

Live Experience

Theatre Manager comes with a default set of web pages for a full live video experience. The experience has three parts

1. Discovery
2. Pre-Show
3. Show

 

Discovery

Users can enter the live show by clicking the Watch button under Tickets for Upcoming Performances in their home

Users will also be made aware of any Live tickets they have if they are logged in and have a ticket to a live performance occurring in the next 6 hours.

 

Pre-Show

The pre-show helps build excitement for the upcoming event. It has a countdown timer that let's users know when the event will begin

 

Show

The in-show displays a minimal frame for the video, so that the video content is front and center

 

Supplementary content (Coming Soon)

Supplementary content is information that you'd like to be available on an attendee's smartphone, for the duration of the event. This type of content is most suited to events that are interactive and require audience participation. For example, an outdoor festival that might have maps to various activities. Or a "Theatre in the Wild" event where audiences can self-direct to one of several small performances in different locations.

 

Common Questions

Question: Zoom is designed for video conferencing. Can it be integrated as a video streaming option?

Answer: We've looked into Zoom however it might not be the choice that you're looking for. At least not directly embedded streaming links into the Theatre Manager web pages. Zoom makes the assumption that what you're doing is more of a webinar -- that everyone in the meeting is an active participant. For live streaming events, that's often not the case. Usually, one person is doing the filming while the others are watching.

If you're attempting to use Zoom purely for it's easy-setup, you may want to consider one of two things:

1. Connect Zoom to Vimeo Live
2. Switch setups to OpenBroadcaster Software for streaming to Vimeo. It's quite easy.

If you're using Zoom because you want audience participation, then that's something else entirely. Zoom does have integration points with web pages which would require engineering effort within your webpages to treat the interaction that it allows the audience interaction in the correct way.

You could very easily do this kind of event outside of the live streaming portion of Theatre Manager by sending Zoom invites to the patron's email address via a Form Letter email. The attendance reports could be used to know who to let into the class or not, and you could mark attendance using a Course Attendance Report or in Theatre Manager directly.

You may also be interested in the Managed Courses feature in Theatre Manager, which can allow user web access to setting a class attendance. That would allow the Meeting Moderator or Class instructor that isn't a Theatre Manager employee to mark attendance, and also see who is in their meeting/class.

 

Question: Using the free version of Vimeo, the webpage the video is embedded in appears not to be secure as I can see the video ID link in the HTML coding of the page. A patron can right click and find the static link by both via the "save as..." function or the inspect element function. The "save as..." function is the most concerning for us as it is the most simple and easily exploitable. Can the web page security be updated to prevent this?

Answer: The Theatre Manager web sales and the Vimeo and YouTube links that are embedded in the page are secured by HTTPS, which ensures that the content streamed to your user's computers is private and can not be seen by other users. Theatre Manager requires that level of security in order to pass PCI compliance, and we take that notion of security very seriously. Theatre Manager is very secure for your users.

When it comes to Live Streaming video though, what you're referring to is the Gate Control required for a live streaming event, such that only ticket buyers are allowed access to the stream. As of today, that is only possible with Vimeo when using the paid Premium Live Streaming Plan.

The Vimeo feature you'd need is called "Domain Privacy", and it allows you to restrict playback of a video to only people that are viewing the video from your website, which requires a Theatre Manager login and a Theatre Manager ticket to watch. In other words, while people could copy and paste the Vimeo link, it wouldn't help them, because the video would only play through your site's tickets.yourcompanyname.com URL.

The reason that this is the only way for true Gate Control is that it's not possible to fully obfuscate or hide the link that's embedded in the page. There are some ways to attempt to disable that right-click context menu, but many browsers won't respect those options because the same options can be used to make abusive websites. Further, there are actually many other ways that you can see the Vimeo or YouTube link beside right-click, and your patrons could copy and paste it from those as well. YouTube, for example, has no controls for Domain Privacy and so it's not possible for us to restrict the video to only your website.

You're left with a couple choices:

1. Trust. Hope that people just don't share the link, or if they do, hopefully it doesn't impact sales enough to matter. This option is part of the "free" package options, but your sales could be lower than they might otherwise be with good Gate Control. You could even potentially acknowledge that it's possible, and have a "plea" on the website that mentions the importance of buying a ticket -- the idea seems far fetched, but many news sites have had success with similar pleas for adblockers.
2. Use Vimeo Professional with Domain Privacy: This will allow you full Gate Control, and it won't matter if users copy and paste links, because they won't work outside your website.

In this instance we're at the mercy of the video CDNs -- YouTube and Vimeo -- and what their options allow us to do. Of the two choices, Vimeo is the more flexible, and the one we currently recommend. We'll continue to look for other CDNs that can guarantee tight Gate Control on the web site for live streaming.

To clear tickets incorrectly marked as 'Attended' from a play, you perform the following steps:

If a mistake is made in setting attendance, attendance for the entire performance (or optionally, specific tickets) can be cleared.

If you set a time limit in a watch window, and somebody exceeds it, so that that cannot see their event. Clear their attendance flag and then they can re-watch the item.

1. Click the button in the Theatre Manager Ribbon bar.



2. Double click on the Play / Event to clear attendance for.

   

3. Click the tab.
4. Select the performance you want to Clear Attendance from.

   The tickets for that performance are displayed in the attendance list.

   

5. If clearing attendance for a select group of tickets, highlight them in the right hand window.
6. Click the button.

   

7. Click the All button to clear the attendance flag for all patrons and tickets.
8. Click the button to only clear attendance for the tickets selected.

You can select a performance you want to set attendance for from the Patron Attendance window.

To Start selecting a performance, you perform the following steps:

1. From the main menu bar, choose Accounting >> Confirm Attendance.

   

   The Patron Attendance list window opens.

   

2. Enter Search Criteria.

   The search criteria is entered in the From and To fields and is based on the field listed in the drop down list.

3. Click the Search button.

   A list of performances opens.

   

4. Double click on a performance to select it. Once selected, the performance will open.

   

5. Continue at Step 8 of the Set Attended section of Setting Attendance.

You can change the performance from one venue to another. There are situations to consider, which may alter what you want to do:

• Case 1: all general admission performances
• Case 2: reserved seating performance with nothing sold to it yet
• Case 3: changing maps to a venue with the same orientation, seating and capacity - probably duplicated from another map and created for price zone changes
• Case 4: changing map for another venue with completely different seating, orientation, size and with tickets sold

 

CASE 1: General Admission Performances

You can change the venues at any time.

 

CASE 2: Reserved Seating Performances with no seats sold

If there are no seats sold yet to the reserved seating performance, then there is little impact.

• Change to the new venue (whether it has more os less seating capacity
• Verify the seats in the performances
• you can now sell tickets

 

CASE 3: Venue with same orientation and reserved seating, seats can be sold

If a venue is really the same, with same seats, similar size, with perhaps a few seats removed for orchestra pit, or if the price zones are different for the purpose of dynamic pricing.... then change the venue that the performance is in. It is best to simply hold the seats you don't want to sell but if you must change the venue

• It is assumed that the location of the patrons seats are the same
• Any seat that is in a part of the venue where the seats have been removed - will become general admission and you will need to reseat them
• Verify the seats in the performances
• you can now sell tickets

 

CASE 4: Reserved seating events with seats sold and completely different venue orientations

However, if seats are already sold, be aware of the following ramification. Seats in the new venue have the same seat numbers as the original venue. This may cause patrons to be split into different areas.

Another approach that may help avoid the issue below is using the Transfer seats from one performance to another.

Refer to the image and the description below:

If you simply used the new venue and made more seats, then people may not have seats where you think.

The left venue represents 'smaller' venue.	The right venue represents a larger venue
The patron has seats 14 and 15 which are: Center, Row B, Seat 7 Center, Row B, Seat 8	the same seats 14 and 15 now represent Center, Row A, Seat 14 Center, Row B, Seat 1

This happens because Theatre Manager:

• doesn't know anything about spatial orientation.
• all it can do is make an equivalence based on
• they had seats 14 and 15,
• They still have seats 14 and 15
• but they may be called something different and you many not be together.

so, changing a venue in this manner, while it works, is really intended for moving to spaces that are equivalently set up -- as in dynamic pricing.

 

Updating Holds on a Map

There are times when the map in a performance may need to be updated to reflect the default holds on the venue map for the event. The performance may have been built without using default map holds or the map for the event/performance may have been updated and include new holds. The steps below provide an outline on how to update the performance to reflect the holds using in the venue map:

1. Find the event / play you want to hold seats for.

   Click here to learn how to find an event / play.

   

2. Open the event / play by selecting it in the list and clicking Open or by double clicking it.
3. Select the Maps tab

   

4. Highlight the Performance(s) on the left side of the window.

   Should you need to hold seats for multiple performances at a time simply select multiple date/times from the list on the left side of the window.

   

5. Right click on the Map to view the options menu.

   

6. Select Hold All Seats On "Return To..." Hold Map

   

 

Once the holds have been updated seats will be held with the default letters from the venue map for those performances selected on the left. All holds appear as lower case letters on the map. Changing the hold colour can be done in the Box Office tab of Systems Preferences by a Master User.