Installing or Updating Theatre Manager is a similar process. If you do not already have the latest TM installer, you can obtain in one of three ways:
Once you have the latest available version of the Theatre Manager installer/updater, please follow the specific instructions for:
![]() |
If you set the PCI setting in Theatre Manager 'C', credit cards are never placed in the database. Thee card information is merely passed to the processor and immediately forgotten. |
![]() |
Running an upgrade will, if appropriate, automatically generate a random new PCI seed key and re-encrypt credit cards using the new key. In the process, this destroys any previous crypto keys per PCI DSS standard 3.6.
Credit cards that have been shredded are not affected by the re-encryption process. Refer to re-encrypting cards if you wish to do this manually. |
![]() |
Theatre Manager has never stored CVV2, Track II or any other non PCI compliant information so removal is not necessary per PCI DSS standard 3.3.
|
![]() |
During a Full Install you will need to provide the administrator password to your machine. If you do not know this, contact your IT support or Systems Administrator. |
![]() |
You may need to go to Apple Menu >> System Preferences >> Security & Privacy to allow apps that are downloaded from anywhere. |
![]() |
If you are unable to install, you might need to use the following command in terminal before running the installer More info is under disable power saving settings - Step 1:
sudo spctl --master-disable |
1. | Download the Theatre Manager Mac installer if you have not done so. This link is supplied upon request.
|
||||||
2. |
Click continue
Click continue and read the license agreement
Click 'Agree' to accept the agreement and continue
Click Install
Enter your password (or if you have a Mac with Touch ID, use your finger)
Click 'Close' when done. |
||||||
3. | After installation, look for Theatre Manager link on the desktop and double-click on it to start it up. There will also be a file called TMPreview.pdf on the desktop that illustrates some key features of TM. | ||||||
4. |
If you cannot connect to the database, check the following settings:
|
||||||
5. |
![]() These fields are used during the demo to show how Theatre Manager verifies information for you. For example, the city, state and country you enter becomes the default country for new patrons that you may add to the database. The area code for the phone number fields becomes the default for patron entry, etc. Notice how Theatre Manager converts whatever you type into the proper case as it tries to assist in data entry. |
||||||
6. |
![]() |
||||||
7. |
![]()
|
||||||
8. | In a production environment, once connected to the database in step 5, you can run the TMSetup file on any other machine in the network. After changing the pg_hba.conf file, and by editing the serial.txt file, you should be able to connect to the database.
|
![]() |
During a Full Install you may need to:
|
1. | Download the TheatreManager PC installer if you have not done so. This link is supplied upon request
|
||
2. | Run the TMSetup.exe program and respond to all prompts as follows.
Click 'Next' Read the licence agreement and click 'Yes' to agree to its terms and conditions Click 'Next' The installer will begin putting Theatre Manager into the 'C:\Program Files' folder. Click 'Close' |
||
3. | After installation, look for a TheatreManager icon on the desktop or in the Start Menu and open Theatre Manager | ||
4. | If you get asked to find a database, enter the IP address 127.0.0.1 below and click search. Normally, you should not need to do this as the Demo database is always assumed to be on the local machine.
If you cannot connect to the database, check the following settings:
|
||
5. | (Optional) If you are running a demonstration copy of Theatre Manager, you will see a first time setup screen asking you for your company information. All fields except the second line of address and the web site are mandatory. After you put this in the first time, you will not see it again.
These fields are used during the demo to show how Theatre Manager verifies information for you. For example, the city, state, and country you enter becomes the default country for new patrons that you may add to the database. The area code for the phone number fields becomes the default for patron entry, etc. Notice how Theatre Manager converts whatever you type into the proper case as it tries to assist in data entry.
|
||
6. | Then, if you are able to connect to the database and enter the company information, you will see the login window below. The password for any of the users in the demo is 'master'
|
||
7. | In a production environment, once you are connected to the database in step 5, you can run the TMSetup.exe file on any other machine in the network. After changing the pg_hba.conf file, you should be able to connect to the database.
|
||
![]() |
Make sure to also turn off power saving on your ethernet card on all servers and workstations. |