Ticket Tab

The tickets tab shows a summary of all tickets bought by the patron. They may be shown by different types and years using the pull down bar in the bottom left corner.

  • Refer to Examining Purchases if the user cannot view patron tickets.
  • For a description of the buttons on this window and the procedure to sell a ticket are described in Selling Tickets.

Parts of the Ticket Tab

Order # The order number is a reference number for the order.
Play Code A unique code used to define the event.
Performance Code A code which describes which day the event took place on.
Section/Row/Seat Section/Row/Seat provides the location of the Patron's seat.
Qty The number of admissions the ticket allows. Theatre Manager allows "Group Tickets" for festival seating events.
Total Cost Displays the amount paid for the ticket. The price includes markups, discounts, and taxes.
Pc Pc pertains to the "Price Code" selected when the ticket was purchased.
Promotion Displays the "Sales Promotion" used when the ticket was purchased.
Date Printed Date the ticket was printed on.
Performance Date The date the performance will take place.
Performance Time Time the performance will take place.
Play Title The name of the event the ticket was purchased to.
Used? The status of the ticket can be marked as used if attendance is tracked within Theatre Manager.
Clicking the Tickets button opens a popup that allows you to:
  • Purchase New Tickets for the Patron, Click here for more information.
  • Add new tickets to the selected order, Click here for more information.
  • Exchange the selected tickets. Click here for more information.
  • Change the selected tickets price or promotion. Click here for more information.
  • Return the selected tickets to the box office for resale. Click here for more information.
  • Pay for tickets in the first selected order. Click here for more information.
  • Assign ticket as a gift too... - opens a sub menu. Click here for more information.
  • Release the selected tickets that are held specifically for the patron
  • Open a new order, ready to buy the selected held tickets. Tickets are not sold automatically since you will need to select a price code and sales promotion manually. It will show you which tickets are held for the patron.
  • If the held tickets are part of a shopping cart, you can open the cart directly from this window which gives you options like taking over the cart and checking the cart out on behalf of the patron.
Detail opens the ticket transaction. Click here for more information.
Returns tickets back to a sales state and allows a refund or transfer of patrons funds to another form. For more information click here.
Prints or emails the selected tickets if they are not yet printed.
Unprints tickets that already have a printed date. For more information click here.
Same as the Attandance by House and Calendar Report - Print Graphic Map by Ticket report. Maps the patron's highlighted tickets to their seats in the venue. For more information on printing a graphic map by ticket, click here.
Controls which tickets are visible in the ticket tab of the patron window. Typically you wanto to show holds for all tickets in the future, but the search can be limited. Click here for more details.

Patron Ticket Purchases

The tickets a patron has purchased are displayed using the Tickets Tab in the Patron Account. Refer to the appropriate links for more in depth descriptions.

To display tickets, you perform the following steps:

  1. Select the Tickets Tab in the Patron record.

    Theatre Manager displays a summary of all the non-archived tickets which fall under the parameters set using the two pull down menus on the bottom left of the tab.

  2. To view the Detailed Ticket Information

  3. Double click on a line of ticket information

    The ticket detail window opens and displays detailed ticket information. There are four tabs within the Ticket Detail Window. Depending on the type of ticket these tabs may or may not be available to view.

Ticket Detail Tab

Play Information

Play The name of the play the ticket is for.
Venue The name of the venue that the play is located in.
Code The ticket code which includes the play code, performance code, performance date and performance time.
Seat The seat that the ticket is for.

Order Information

Promotion Promotion that this order was sold under.
Sold By The name of the clerk that handled the order.
Quantity The quantity that the ticket admits.
Price The gross price of the ticket.
Discount The amount of the discount received for the ticket.
Ticket Fee 1 The amount of the ticket fee that was included.
Ticket Fee 2 The amount of the ticket fee that was included.
Ticket Fee 3 The amount of the ticket fee that was included.
City Tax The amount of tax that was charged.
State/PST Tax The amount of tax that was charged.
Federal/GST Tax The amount of tax that was charged.
Ticket Cost The net ticket cost after all discounts, fees and taxes.
Auction Item If this was an auction item, then the description of the item appears here.

Patron Information

Name The name of the patron that purchased the ticket.
Attended Status The status of the ticket as whether it was used for attendance yet.
Order # The order number that this ticket was sold under.
Ticket # The number of the ticket.
Tax Code The tax code that was used.
Bought The date that the ticket was purchased.
Journalized The date that the ticket was entered in the general journal.
Printed The date that the ticket was printed.
Print By The last user that printed the ticket and the number of times that it was printed.

Transactions Tab

Seq # The sequence number of the transaction.
Transaction Date The date the transaction occurred.
Journal No The journal number for the transaction.
Code The code for the transaction type.
Transaction Desc A description of the transaction.
Order # The order number that the transaction was a part of.
Play Code The play code that the transaction was a part of.
Performance Code The performance code that the transaction was a part of.
Type The type of ticket that was used.
Description of Entry A description of what the transaction did.
Debit The amount debited in conjunction with the transaction.
Credit The amount credited in conjunction with the transaction.
User The user who entered the transaction.
Qty The quantity of items in conjunction with the transaction.
Total The total amount for the transaction.
First Name The first name of the patron that the transaction is attached to.
Last Name The last name of the patron that the transaction is attached to.
Patron # The patron number who the transaction is attached to.
Campaign The campaign used if this was a donation.
Member Type The membership type that used.
Promotion The promotion that was used on the transaction.
Group
Merchant
Play Title The title of the play that the transaction affected.
Play Code The play code that the transaction was attached to.
Outlet Owner The owner of the outlet that made transaction.
Outlet Other The outlet that the transaction took place at.
GL # The G/L number that the transaction affected.
Fee The fees that were charged in conjunction with the transaction.

Order Notes Tab

Ticket Handling

Hold for Pickup / Taken Denotes that patron will pick up ticket from the Box Office prior to performance.
Mail to Patron Denotes that ticket should be mailed to patron.
Hold for Will Call Denotes that the ticket will be picked up at Will Call prior to the performance.
Hold @ Door for Coupon Denotes that ticket should be held. Patron needs to present a coupon in order to receive ticket.

Order Notes

Listing of any order notes entered by any user.