NOTE: In order to see changes to pick-your-seat map online, you must re-create the pick your own seat map following the instructions. This is required for any changes to the main map such as:
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Select your own seats allows patrons to click on specific seats on a map online after an initial set of best seats has been selected by Theatre Manager. The process is designed for speed and flexibility for varying degrees of sales volumes. When the sales volume exceeds hundreds of sales per minute, obtaining seats through a pick-first process would be extremely difficult (can't click fast enough). Refer to What the Patron Sees for more detail.
Making an SVG map for use with pick your own seats can take as little as a few minutes if you have the original PPT Powerpoint file. The general steps are:
Use of pick your own seats can be:
There are some pre-requistes a venue must complete prior to enabling select-your-own-seat. You must
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Pick your own is designed for modern browsers: IE11 and up, Safari, Chrome, Opera, Edge, Firefox running on Windows, OSX, IOS and Android. The few remaining users of IE 10 and earlier represent less than 4% of the marketplace. They:
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To make an SVG map, please find your original Powerpoint document, or if you've imported it into TM for safekeeping, you can export it to get the original file.
You must also have completed the steps to set up the graphic map under the Graphic Map tab for box office sales. |
The best way we have found to create a very useable SVG map will closely match your existing box office maps is to use Open Office (free) and your original PPT document. NOTE: Users must use the older Power Point file format of .ppt. The newer, default format of .pptx, can cause issues when being converted to .SVG.
Note: after you have created an SVG document that is to your liking, you can use OpenOffice to make your PPT map edits from that point forward if you feel comfortable using it as an editing tool as well as a graphics format conversion tool.
After making your final changes to the graphic map, you should save it to the database so that you can retrieve it later on - should you want to alter and aspect of the map or use it to make another pricing map for dynamic pricing.. |
Saving the original file that was used to create the maps:
If you have saved the original source drawing/map in the database as recommended, you can export it out again. Traditionally, we have used Powerpoint to create maps, but it has always been possible to use other drawing tools like OpenOffice.
If you make changes to the location of the background objects while tidying things up or altering the page size, please remember to update the box office sales map:
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This page describes using then for its picture conversion capabilities (eg PPT to SVG).
Before doing this process, you must have created your SVG map and have it available or already have it imported. |
The merging maps process is required before you can enable pick your own seats online. It takes a previously created SVG map and automatically adds in the seat locations, tooltips, and the customized code that will make the maps work online
There are 4 steps:
You can repeat this process as many times as you want. It is usually just a click of a button and you will need to do it:
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To do this:
The example to the right causes the online map to show the {section}/{row}/{seat} and two lines below that, the seat {note} (if one exists).
To edit this field, simply type how you want the seat tip to look and which fields you want. You may use keywords, fixed text, and newlines to make it look as you wish such as:
The diagram below shows how the seat tip fields relate to the columns on the Seat Names tab.
After preparing the SVG map per the previous instructions, you will need to use this wizard to merge the map with the rest of the programming code that will actually make it work. Fortunately, this is automated and is a quick process.
Historically, different vector based image formats for the web use different scaling and origins. This means that X-Y seat locations for the box office maps have to be 'adjusted' slightly to work with the SVG map. This window shows the standard values that have been found to work with almost all powerpoint maps so far (providing that they have been cleaned up of a couple of things). If you are using an SVG exported from Powerpoint, you should not have to change any of these parameters - but in case you find you need to (eg: an export from Adobe Illustrator), the meaning of them are:
After you have placed your seats on the Pricing Map, you can quickly Preview the Map Online by selecting the Preview Map button. This will jump you to the view of what patrons see online, and the preview displays the TM seats placed on the SVG file.
The online select-your-seat process has predefined computer code associated with each seat and it can be turned on in the Description tab of the Pricing Map itself.
You can test the online sales process by previewing the Event online, and running through the sales process. You can test all the Promotions, move from seat to seat, and test on mobile devices to ensure that the Map can be pulled and pinched the way you need it in terms of sizing.
Editing an SVG map to add stylistic flourishes is possible, but Arts Management provides no support for maps changed in this manner. If an edit breaks the 'select-your-seats', you will need to figure out the cause or recreate the SVG map again. |
You must make sure that you do not change any of the SVG id and class markers that identify the seat locations for Theatre Manager. You can change a number of stylistic components, add legends, or do as you wish. Manually editing a map has some steps:
Select your own seats allows patrons to click on specific seats on a map online after an initial set of best seats has been selected by Theatre Manager. The process is designed for speed and flexibility for varying degrees of sales volumes. When the sales volume exceeds hundreds of sales per minute, obtaining seats through a pick-first process would be extremely difficult (can't click fast enough).
To ensure that patrons are satisfied, even in high volume scenarios, Theatre Manager uses the following process:
The images below indicate what the patron will see online:
They then click the Find Best Seats to get a starting set of seats.