If a venue has been using the automatic social distance holds feature, the 'q' holds sold online are PERMANENT since that was the offer made to patrons at the time of booking |
As venues reopen after Covid, we suspect rules around social distancing will change, both relaxing and restricting.
However, if rules are relaxed by the authorities, there are two options that you can use in order to sell those Social Distance holds. These are:
This might be best thought of as opening up only a couple of seats without giving up the full protection of your social distance sales map. It lets a few extra seats be sold and requires special permission to be set up for an employee.
These instrutions assume that there are the same (or very similar) number of seats and general venue setup in the two pricing maps. This does will not work if the venues are wildly different. eg, this is not recommended if you change a dinner theatre pricing map to something like a hockey arena pricing map. |
Here are the steps:
Selectively removing social distance holds is a feature you can assign to some employees. It is designed to allow you to over-ride the holds, break an existing bubble, and squeeze somebody into the seats. However, any new seats that are sold will still see the social distance process applied to the seats. |
Even if an employee has permission to release these social distance holds in employee setup, they can may not be allowed to release these PERMANENT holds since that was a specific promise made to patrons when they purchased online at that time (i.e. the seats would be held for them).
Releasing these permanent social distance holds is no different than releasing any other hold, with one exception.
If Theatre Manager notices you are trying to release one of these seats, you will get:
The PERMANENT social distance ticket holds can be released:
Selected employees need to be given permission to release these 'q' holds temporarily. This is given in the employee setup. For those who are not given permanent permission, then as a one time permission can be given at time of attempted release of the holds from another employee who has the capability.