Current Known Issues

Map Differences

The graphic format for Pricing Maps is based on a single SVG map for all platforms. in other words, build the map once on one machine and it can be used everywhere for:
  • Macintosh computers
  • Windows computers
  • Web sales, including pick your own seats

Ancient/historical SVG maps created before 2019 may have visual anomalies. Recreating the map in Theatre Manager may resolve this.
If you see a visual anomoly in the theatre maps, please let us know and we can help show you how to rebuild them or you can follow the instructions provided.
Diataxis: 
Explanation

Adjusting/Fixing the map

NOTE: This only works on TM 64 bit versions to adjust map size.
Adjusting the dimensions of the map's background display only works on 64 bit versions of Theatre Manager that have an SVG map already in place for pick-your-own seats.

Step 1 When the maps are showing seats that are offset as per the image to the right, there are five general steps to take as per below. These steps should work if you already have enabled pick your own seats - which means you have previously created the SVG map for this venue.

If you see no picture, try step 2 & 3 once.

if you still see no picture, then you'll need to drop in your SVG image as if you are making the map from scratch.

Click the Graphic Map tab

Step 2 There are three situations that occur:
  • The map background and the seats align - go to step 4
  • The map background is larger than the seat and making the background smaller could make the seats align. If this is the case, enter a smaller number into the height field. Use approximation so that if the picture looks about 1/3 too big, decrease the height by 1/3
  • The map background is smaller than the seat and making the background larger could make the seats align. If this is the case, enter a larger number into the height field. Use approximation so that if the picture looks about 1/3 too small, increase the height by 1/3
Click the gear to the right of the height field. You should see a message for a few seconds indicating that TM is working on recreating the background JPEG.
Step 3 If there are no errors creating the background JPEG, a new image will appear behind the seats.

  • If the seats and map align a way that you want, Go to step 4
  • If the seats and map still do not align, you have three choices:
    • Go back to step 2 and repeat the process -and/or-
    • Move and/or adjust seats as necessary to make the map look good.
    • As a last resort, if you simply can't get the seats and map iteratively closer by changing the height of the map or moving seats, you can always make a new map background (call support first since this shouldn't be necessary).
Step 4 Once seats and background are aligned, you need to rebuild the pick your own seat map.

  • Click the Preview Map button to see your pick your seats map. If it looks good, skip to step 5
  • Click the Place Seats-SVG Map button
  • make sure to select Use the current SVG map and update seat locations option
  • Click the Step 2 button on this window and do the rest of the process.
  • Note: the translation numbers in step 3 are likely correct, but if not, refer to adjusting them in the help for Place Seats-SVG Map
Step 5 When you are completely satisfied with the look of the map on the Graphic Map tab and the SVG map for pick your own seats.
  • Click on the Description Tab
  • Click on the Enable pick-your-own seats option on the description tab (but only if you still want to enable it)
  • Click Save
Your map is now converted for 64 bit Theatre Manager and it will look the same on Macintosh, Windows and the web, all from the original SVG map.
Diataxis: 
How To

Map Building

Only an editable SVG map is required for making maps in 64 bit Theatre Manager. However, not all tools can create proper SVG maps with true vector graphs in them so you may be limited to Adobe Illustrator, Open Office or other tools. You can still use powerpoint if you wish.

The key difference is that you only need the common SVG map to build for Mac, Windows and Pick your seats.

  1. Create a theatre map in a tool that can make SVG maps that contain proper vector graphs.
    • shapes, usually with colours, on it representing seating areas or sections
    • individual text areas containing descriptive words for sections & rows, some seats
    • a legend as necessary to point out ADA seats and price areas
    Optionally, you can still use:
    1. Powerpoint to make the map (or if you have it, export it from the pricing map window)
    2. convert the powerpoint to SVG using Open Office as before
    3. Drag the SVG into the graphic map window
  2. Edit the Theatre Pricing Map window and set a final height for the image
  3. Drop the SVG Map onto the map image.
  4. Place seats on the map
  5. Repeat Steps 1 to 4 as required to create a visually appealing map.
  6. as a final step, merge the seat names - to enable pick your own capabilities
Diataxis: 
How To

Printing Maps Mac OS

As of Jun 14, 2019, there is one known outstanding issue with 64 bit TM - as below

All others are have been fixed - thank you for your assistance.

 

Mac OS only

  • On the Patron window, tickets tab:
    • selecting seats and clicking the map button to make a report showing the patron's seats may crash.
    • A temporary workaround is to go to the Event Window and look at any map,or show any map on any window like the ticket window
    • then TM seems to be fine from that point on for most maps. (identified Sept 2018 - automatic workaround introduced version 10.07.139)
  • Printing Maps on mac's have a slightly bluish tinge. The tools used to convert from images to bitmaps for reports do not behave the same in 32 bit. We are working on making maps completely SVG - and that should resolve colour issues on printed maps.