Planning your 64 Bit Migration

32 and 64 bit Theatre Manager will operate interchangeably in the short term. You should:
  • update the operating systems first. This is done required when TM prompts you that you need to update. Make sure that:
  • Once you start installing 64 bit TM on one workstation -- test it first and look at your maps. Then install on all workstations in relatively short order.

 

Note: you can use 32 and 64 versions at the same time

During your migration and testing period, you can use the 32 bit or 64 bit versions of Theatre Manager interchangeably against a common database.

It means you:

  • Should only update one machine at a time and see if there are items that affect your venue -- paying particular attention to your currently used graphic maps on the first machine before installing on any other machines.
  • Can restore the 32 bit version on the same machine or reinstall the 64 bit - and TM will continue to work. Your data will compatible, regardless which version you use.
  • Can use any combination of 32 bit mac, windows or 64 bit mac on the various workstations in your office

Requirements: Macintosh 64 bit

The last day that 32 bit Theatre Manager will continue to run is Jun 8, 2020.

  • 64 bit migration commenced Nov 1, 2018
  • Last date of 32 bit support was Sep 15, 2019
  • Last day 32 bit will run is Jun 8, 2020 - upgrading to 64 bit is free
Arts Management support team does not assist with operating system updates. Please refer to your IT support people if you need technical assistance.

We have endeavoured to describe the pathway for free updates for your convenience.

The 64 bit version of Theatre Manager requires Sierra (10.12) or later.

We recommend upgrading workstations to Mojave or later.

Apple's web site contains instructions to help you update to High Sierra. Please take note of step 4, where you are given a choice of updating to:

Pick the version of MacOS that is best for your computer and/or other key applications. When selecting Sierra, High Sierra, Mojave, or Catalina, please pay particular attention to the notes on machine compatibility.

 

Click image to go to Apple's Mojave update web site.

Requirements: Windows 64 bit

The last day that 32 bit Theatre Manager will continue to run is Jun 8, 2020.

  • 64 bit migration commenced Nov 1, 2018
  • Last date of 32 bit support was Sep 15, 2019
  • Last day 32 bit will run is Jun 8, 2020 - upgrading to 64 bit is free
Arts Management support team does not assist with Operating system updates. Please refer to your IT support people if you need technical assistance.

We have endeavoured to describe the pathway for free or inexpensive updates for your convenience.

We suggest:

 

Workstations: Upgrading to Windows 10 Pro

For those who are not for profits, Techsoup has very inexpensive Windows 10 updates. Before buying, make sure that the product is windows 10 pro - licensing is not always clear on the Techsoup web site because Microsoft is not always clear.

 

Workstations: Upgrading Windows 10 Home to Windows 10 Pro

Microsoft has a support page on the steps to Change Windows 10 Home to Windows 10 Pro if you wish. After reading the instructions, it is apparently only getting a new product key.

 

Servers: Upgrading to 2016

Here are the links to obtain the latest 2016 server from techsoup

What about Windows 7 Pro 64 bit?

Note: We know that Theatre Manager 64 bit will run on Win 7 Pro 64 Bit.

Venues are already running on Win 7 pro and we will do best efforts to support it. The caveat is that it is nearing end of life from Microsoft.

 

Theatre Manager 64 bit works on Windows 7 Pro (64 bit)

  • We run tests, sold tickets, run reports with it
  • Some clients are already using it on Win 7 Pro as we speak -and-
  • For the development tool we use; we canvassed our developer peers to make sure that running on windows 7 should work. All indications are yes, Win 7 Pro will work just fine (barring individual machine quirks).

 

How can I get Theatre Manager to install on my Win 7 Pro Computer (64 bit)

You can install Theatre Manager on Win 7 Pro (64 bit) by

 

Why did we not include 64 bit Windows 7 Pro in the minimum requirements?

We thought best to draw some sort of line in the sand -- and the line includes thoughts like:

  • Technical: we know that there are newer technologies from Microsoft available in more recent version of Windows that we may want to look at.
  • Microsoft Support: we thought it best to try to get as close to possible to latest by trying to eliminate no-longer available technologies. Win 7 and 8 are:
    • No longer sold
    • Near end of life
    • Have minimal Microsoft support and, even then, only for security flaws, not for broken functionality. Microsoft's current stance for any windows7 issue is the fix is to update to windows 10

 

You won't see Arts Management leave you stuck. Win 7 should work; yet, we do not 100% guarantee it . Some windows machines with old operating systems do get cranky with the amount of bloatware and add ons that break the operating systems reliability.

Differences between 32 and 64 bit

A difference between the 32 and 64 bit version of Theatre Manager - building the graphic maps. With 64 bit:
  • all you need is a single SVG map for all platforms
  • in other words, build the map once on one machine and it can be used everywhere.

Other differences are mainly cosmetic

Map Differences

The graphic format for Pricing Maps is now unified in 64 bit. All you need is a single SVG map for all platforms -- in other words, build the map once on one machine and it can be used everywhere for:
  • Macintosh computers
  • Windows computers
  • Web sales, including pick your own seats
If you are using OSX and have enabled pick your own seats over the past couple of years, you will likely find that you have little or no issues for maps that you currently use. The pick your own seat SVG maps can be made compatible so that you can run 32 and 64 bit interchangeably.

Refer to the example to see how to approach verifying a map

How you created your SVG maps may cause visual differences in the two versions of TM where the seats at the box office do not look like they are lined up as in the past. Recreating the map in the 64 bit version of Theatre Manager may resolve this.
If you see a visual difference in the theatre maps, please let us know and we can help show you how to rebuilt them or you can follow the instructions provided.

Example Map that Needs Adjusted

The map in a 32 bit or 64 bit version of Theatre Manager may look different as per the image below.

  • The left side is how your current map displays in a Theatre Manager 32 bit version on MacOS. It would have perfect seat placement because you are already using that map for sales.
  • The right side could be how the same map appears in Theatre Manger 64 bit if you have not replaced the SVG map recently and you will need to do a one-time adjustment of the SVG map to make it line up.
If the map in 64 bit Theatre Manager looks the similar to 32 bit (vis a vis, seat placement), you have nothing further to do.

Adjusting/Fixing the map

NOTE: This only works on TM 64 bit versions to adjust map size.
Adjusting the dimensions of the map's background display only works on 64 bit versions of Theatre Manager that have an SVG map already in place for pick-your-own seats.

Step 1 When the maps are showing seats that are offset as per the image to the right, there are five general steps to take as per below. These steps should work if you already have enabled pick your own seats - which means you have previously created the SVG map for this venue.

If you see no picture, try step 2 & 3 once.

if you still see no picture, then you'll need to drop in your SVG image as if you are making the map from scratch.

Click the Graphic Map tab

Step 2 There are three situations that occur:
  • The map background and the seats align - go to step 4
  • The map background is larger than the seat and making the background smaller could make the seats align. If this is the case, enter a smaller number into the height field. Use approximation so that if the picture looks about 1/3 too big, decrease the height by 1/3
  • The map background is smaller than the seat and making the background larger could make the seats align. If this is the case, enter a larger number into the height field. Use approximation so that if the picture looks about 1/3 too small, increase the height by 1/3
Click the gear to the right of the height field. You should see a message for a few seconds indicating that TM is working on recreating the background JPEG.
Step 3 If there are no errors creating the background JPEG, a new image will appear behind the seats.

  • If the seats and map align a way that you want, Go to step 4
  • If the seats and map still do not align, you have three choices:
    • Go back to step 2 and repeat the process -and/or-
    • Move and/or adjust seats as necessary to make the map look good.
    • As a last resort, if you simply can't get the seats and map iteratively closer by changing the height of the map or moving seats, you can always make a new map background (call support first since this shouldn't be necessary).
Step 4 Once seats and background are aligned, you need to rebuild the pick your own seat map.

  • Click the Preview Map button to see your pick your seats map. If it looks good, skip to step 5
  • Click the Place Seats-SVG Map button
  • make sure to select Use the current SVG map and update seat locations option
  • Click the Step 2 button on this window and do the rest of the process.
  • Note: the translation numbers in step 3 are likely correct, but if not, refer to adjusting them in the help for Place Seats-SVG Map
Step 5 When you are completely satisfied with the look of the map on the Graphic Map tab and the SVG map for pick your own seats.
  • Click on the Description Tab
  • Click on the Enable pick-your-own seats option on the description tab (but only if you still want to enable it)
  • Click Save
Your map is now converted for 64 bit Theatre Manager and it will look the same on Macintosh, Windows and the web, all from the original SVG map.

Map Building - 32 Bit Theatre Manager

As a general reminder, the process for building maps for the current 32 bit Theatre Manager is:
  1. Create or modify a theatre map in a tool like powerpoint that generally allows you to make
    • shapes, usually with colours, on it representing seating areas or sections
    • individual text areas containing descriptive words for sections & rows, some seats
    • a legend as necessary to point out ADA seats and price areas
  2. Convert the powerpoint image (using Open Office) to one or more platform specific images as required by the machines at your venue:
    • for OSX: PICT format was required
    • for Windows: WMF format was required
    • for Web: an SVG map was required for pick your seats
  3. Drag and drop the image onto the pricing map window that is for your platform (eg. use the PICT map if doing the map on a Macintosh)
  4. Place seats on the image as required to represent the venue
  5. Repeat steps 1 to 4 until the map is complete an to your liking
  6. Import the final SVG map for web sales - to enable a visual map for web sales
  7. Merge the SVG map with seat names - to enable pick your own capabilities

Map Building - 64 Bit Theatre Manager

Only an editable SVG map is required for making maps in 64 bit Theatre Manager. However, not all tools can create proper SVG maps with true vector graphs in them so you may be limited to Adobe Illustrator, Open Office or other tools. You can still use powerpoint if you wish.

The key difference is that you only need the common SVG map to build for Mac, Windows and Pick your seats.

  1. Create a theatre map in a tool that can make SVG maps that contain proper vector graphs.
    • shapes, usually with colours, on it representing seating areas or sections
    • individual text areas containing descriptive words for sections & rows, some seats
    • a legend as necessary to point out ADA seats and price areas
    Optionally, you can still use:
    1. Powerpoint to make the map (or if you have it, export it from the pricing map window)
    2. convert the powerpoint to SVG using Open Office as before
    3. Drag the SVG into the graphic map window
  2. Edit the Theatre Pricing Map window and set a final height for the image
  3. Drop the SVG Map onto the map image.
  4. Place seats on the map
  5. Repeat Steps 1 to 4 as required to create a visually appealing map.
  6. as a final step, merge the seat names - to enable pick your own capabilities

Other Minor Differences

The Theatre Manager code base is common to both the 32 and 64 bit versions. There are some minor updates pertinent to more recent operating systems that do not affect the placement of buttons, menus ir location of things that you are already familiar with.

  • The 64 bit version of reports shows thumbnails of the report pages in the report window. In addition:
    • You can use the thumbnails to scroll to any page you want
    • The thumbnails can be hidden or shown in the context menu
    • You can zoom in or out on the preview. This contrasts to earlier versions of TM where the report always fit to page and was dependant on the window size - this is no longer
  • There are some enhancements to support monitors with Retina display resolution
  • Some fonts should appear smoother on the higher resolution displays
  • The Windows 64 bit version should now remember the column settings and window position changes on the sell window - just like TM does for other list and entry widows.

Current Known Issues with 64 bit TM

As of Jun 14, 2019, there is one known outstanding issue with 64 bit TM - as below

All others are have been fixed - thank you for your assistance.

 

Mac OS only

  • On the Patron window, tickets tab:
    • selecting seats and clicking the map button to make a report showing the patron's seats may crash.
    • A temporary workaround is to go to the Event Window and look at any map,or show any map on any window like the ticket window
    • then TM seems to be fine from that point on for most maps. (identified Sept 2018 - automatic workaround introduced version 10.07.139)
  • Printing Maps on mac's have a slightly bluish tinge. The tools used to convert from images to bitmaps for reports do not behave the same in 32 bit. We are working on making maps completely SVG - and that should resolve colour issues on printed maps.

Recommended Testing Approach

Theatre Manager 32 bit will have limited support beyond Sept 15, 2019. 32 bit should continue to work for a period of time (as long as operating systems support it).

New features and bug fixes will only be in the 64 bit version.

 

We suggest the following steps for those ready to update to Theatre Manager (64 bit):

  1. Ensure your computer is running a 64 bit operating system.
  2. Update Theatre Manager to 64 on one computer at a time:
  3. Using that first machine, Verify all Maps
  4. Use Theatre Manager for a week along with all your other applications to ensure overall compatibility, especially the other applications that you use on a daily basis
  5. Let us know of any issues you encounter with Theatre Manager
  6. Once you are satisfied that your first machine works with all your applications (including Theatre Manager), then do another machine and wait a couple of days
  7. If no issues, update the rest of your machines

Original Theatre Manager and High Sierra/Mojave Compatibility note

We have tested Theatre Manager with High Sierra in our test lab for a number of months and at some selected client sites. There are no known issues that we are aware of

Those wishing to update to High Sierra should do so. We will be testing Mojave as it gets closer to release date.

 

The Future of Theatre Manager and 64 bit

Theatre Manager is undergoing changeover from a 32 bit to a 64 bit application. Full changeover for all clients is expected to be complete in early Fall, 2018 (after which, the 32 bit version will receive support for a period of time - and depending on client workstations, slowly phased out).

The following are what is driving the changes:

  • Apple has stated that OSX will not support 32 bit applications in Mojave. At the Oct 2018 release, it became clear that Apple deferred the decision for about a year.
  • Web Browsers in El Capitan and later support recent security enhancements for PCI whereas browsers in earlier versions are not being supported
  • Theatre Manager 64 bit for OSX will need OSX El Capitan (10.11) or later to run some of the new 64 bit features -and-
  • High Sierra is a free update to OSX users and was released Spet 25, 2017. It is mature for an OS./li>
  • Mojave is also a free update to OSX users scheduled for Oct 2018
  • We suggest users put plans in place to update OSX to High Sierra before Sept 2018 -- at a time convenient for your venue if you are using Yosemite or earlier.

    It also means if you are already using El Capitan or Sierra, or High Sierra, you can use both 32 bit or 64 bit Theatre Manager without doing anything to your machines to upgrade them.

For Windows Users, there will also be a 64 bit version of Theatre Manager coming in the future.