Downloading an Installer

When downloading any update for Theatre Manager, please make sure your personal firewall is turned on per PCI requirement 1.4
If your machine is capable of 64 bit, please download the 64 bit version.

The 32 bit version will be deprecated by January 1, 2019 and may no longer available after May 15, 2019

The correct procedure for downloading any update or checking to see is one is available is to:

  • Log in as an employee with master user privileges
  • Go to the Help menu in Theatre Manager
  • Pick the Check for update menu option
  • This determines the version that you are entitled to download. Your maintenance agreement must be up to date to receive the latest.
  • Theatre Manager defaults to download the current version for the operating system you are using. If you have multiple platforms within your organization, select the appropriate one from popup to get an updater for an alternate platform prior to beginning the upgrade process.. Valid platforms are:

  • We suggest downloading the updaters that you require once, and then placing them on your network or a USB key for later installation on other machines in your network.

Running Theatre Manager Installer

Walk-Around Install: a required update to Theatre Manager

This step is only necessary if you have a version of Theatre Manager that has NEWER components than any version in use (eg an update to the word processor). These walk-around updates require that the entire copy of Theatre Manager be installed at each workstation. While we endeavor to minimize the number of 'walk-around' installs, it is not always possible.

If you are asked to get an update before you can log in, then simply download the installer and update your machine by clicking the Get Update button. TM will ask your preferred browser to download the installer - which should be placed in your normal download folder.

When doing a manual upgrade from an older to a newer version of Theatre Manager, it might be easier to:

  • download the OSX, Windows (or both) installers to one workstation
  • quit Theatre Manager on all other workstations that are giving a message requiring an update to components

Downloading and Installing

For Windows computers For OSX computers
  • If you have not done so
    • download the latest version of Theatre Manager and
    • save it to your desktop or your downloads folder. (Some browsers will automatically put the file in the 'downloads' folder)
  • Double click on the TMSetup.exe or TMUpdatexxxx.exe installer file and accept all the defaults.
  • Please allow administrator access when you are asked.
  • If you have not done so
    • download the latest version of Theatre Manager
    • save it to your desktop or downloads folder. (Some browsers will automatically put the file in the 'downloads' folder)
  • Double click on the TMUpdatexxxxzip to extract the TheatreManager.pkg from it. (if OSX did not automatically extract it for you)
  • Double click on the TheatreManager.pkg file and accept all the defaults.
  • If you see a screen indicating that the installer can't run, then you may have to enable it on Apple's Security and Privacy system preference pane
  • Provide the administrator password when requested.

After running the Theatre Manager Installer:

  • Start Theatre Manager
  • After logging in on you workstation, repeat at other workstations requiring the update

Theatre Manager is newer than database version

You may receive a message similar to the one on the right that indicates:
  • the database version is older than the application
  • the database must be updated before you can continue

When you see this message, you will need to check that the TM Server has finished the auto-update process. Basically, it means you got a newer version of Theatre Manager before the TM Server was finished adding some new database fields to the database.

Updating the database may involve one of the following:

  • Making sure that the TM Server is set to auto update
  • Opening the TM server to start an update
  • Restarting the TM Server if it happens to be stuck in the middle of the auto update
  • or calling Arts Management if none of the above work
If you receive this message for a training database, it probably means that your have no TM server setup for your training database. We may wish to put one of those on a spare workstation to keep it up to date.

Installing Theatre Manager on a New Workstation and serializing

Download and install Theatre Manager

Follow the appropriate instructions below

Installing Theatre Manager's Workstation Serial Number on a New Workstation

For Windows 8, 2008 server, 2012 server and later

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop
  2. Extract the serial.txt file from the serial.zip file
  3. Move the serial.txt file into the

    C:\Program Files\Theatre Manager\firstruninstall

    folder replacing the existing serial.txt file

  4. Note: if you installed Theatre Manager and ran it for the first time without putting the serial.txt file in the right place, the easiest process to fix that is to re-run the Theatre Manger installer. It will fix things for you.

Note: Windows 2000/XP/2003 server and windows 7 are no longer supported

 

For OSX computers

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop.
  2. Extract the serial.txt file from the serial.zip file (if it did not automatically extract)
  3. Go into \Macintosh HD\Applications
    • Right-Click on the Theatre Manager icon
    • Select "Show Package Contents"
    • Go into \Contents\MacOS\FirstRunInstall
  4. Move the serial.txt file into the \Macintosh HD\Applications\Theatre Manager\Contents\MacOS\FirstRunInstall folder replacing the existing serial.txt file
  5. Note: if you installed Theatre Manager and ran it for the first time without putting the serial.txt file in the right place, the easiest process to fix that is to re-run the Theatre Manger installer. It will fix things for you.
  6. If you are using network user profiles, you may need to read about adjusting the folder setup for performance

Starting Theatre Manager on a New Workstation

  1. Start the Theatre Manager application
  2. If you are presented with the "Theatre Manager Demo Login Window, click "Change Data File" in the lower left hand corner of the Login Window
  3. Enter in the IP address of your server and hit tab
  4. Select the database name from the popup
  5. Click Connect