Downloading an Installer

When downloading any update for Theatre Manager, please make sure your personal firewall is turned on per PCI requirement 1.4
If your machine is capable of 64 bit, please download the 64 bit version.

The 32 bit version will be deprecated by January 1, 2019 and no longer available.

The correct procedure for downloading any update or checking to see is one is available is to:

  • Log in as an employee with master user privileges
  • Go to the Help menu in Theatre Manager
  • Pick the Check for update menu option
  • This determines the version that you are entitled to download. Your maintenance agreement must be up to date to receive the latest.
  • Theatre Manager defaults to download the current version for the operating system you are using. If you have multiple platforms within your organization, select the appropriate one from popup to get an updater for an alternate platform prior to beginning the upgrade process.. Valid platforms are:

  • We suggest downloading the updaters that you require once, and then placing them on your network or a USB key for later installation on other machines in your network.

Running Theatre Manager Installer

For a manually initiated update of the database version

This step is only necessary if you have been provided a version of Theatre Manager that has NEWER components than any version in use (eg an update to the word processor).

Before doing a manual upgrade from an older to a newer version of Theatre Manager, please:

  • download the OSX, Windows (or both) installers to one workstation
  • quit Theatre Manager on all other workstations

Downloading and Installing

For Windows computers For OSX computers
  • If you have not done so, download the latest version of Theatre Manager and save it to your desktop. Some borwsers will automatically put the file in the 'downloads' folder.
  • Extract the Theatre Manager zip file (if OSX did not automatically extract it)
  • Double click on the installer "Theatre Manager" to install Theatre Manager an follow the install instructions for OSX

After installing Theatre Manager

  • Start Theatre Manager
  • After logging in on you workstation, log back in any other workstations
Once Theatre Manager is started, it will compress the part of Theatre Manager into the database. Each user that starts after that will automatically receive the latest version. This is a 'push install' from your server and is automatic.

Some updates may have major underlying changes to various components of the application. These updates require that the entire copy of Theatre Manager be installed at each workstation. We endeavor to minimize the number of 'walk-around' installs. It is not always possible.

Installing Theatre Manager on a New Workstation and serializing

Download and install Theatre Manager

Follow the appropriate instructions below

Installing Theatre Manager's Workstation Serial Number on a New Workstation

For Windows 8, 2008 server, 2012 server and later

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop
  2. Extract the serial.txt file from the serial.zip file
  3. Move the serial.txt file into the

    C:\Program Files\Theatre Manager\firstruninstall

    folder replacing the existing serial.txt file

  4. Note: if you installed Theatre Manager and ran it for the first time without putting the serial.txt file in the right place, the easiest process to fix that is to re-run the Theatre Manger installer. It will fix things for you.

Note: Windows 2000/XP/2003 server and windows 7 are no longer supported

 

For OSX computers

  1. Download the serial.zip file (please e-mail support@artsman.com for the link) and save it to your desktop.
  2. Extract the serial.txt file from the serial.zip file (if it did not automatically extract)
  3. Go into \Macintosh HD\Applications
    • Right-Click on the Theatre Manager icon
    • Select "Show Package Contents"
    • Go into \Contents\MacOS\FirstRunInstall
  4. Move the serial.txt file into the \Macintosh HD\Applications\Theatre Manager\Contents\MacOS\FirstRunInstall folder replacing the existing serial.txt file
  5. Note: if you installed Theatre Manager and ran it for the first time without putting the serial.txt file in the right place, the easiest process to fix that is to re-run the Theatre Manger installer. It will fix things for you.
  6. If you are using network user profiles, you may need to read about adjusting the folder setup for performance

Starting Theatre Manager on a New Workstation

  1. Start the Theatre Manager application
  2. If you are presented with the "Theatre Manager Demo Login Window, click "Change Data File" in the lower left hand corner of the Login Window
  3. Enter in the IP address of your server and hit tab
  4. Select the database name from the popup
  5. Click Connect