Theatre Manager Online Help

Device Detail

Device Detail

Parts of the Device Detail Window

Inserts a new device that can be associated with a users workstation.
Opens the selected device to edit or configure it.
Creates a copy of the current device.
Deletes the device
Generates a report of the devices to the screen.
Exports out a list of the devices.
Device # Unique number assigned to the device, which can then be assigned to a specific workstation
Description Description of the device to make it easier to select for a workstattion
Active Indicates if the device can be used.
Notes Notes about the device, perhasp including serial number, or any history on the device.
Outlet-Owner Outlet who owns the Device
Device Type The type of the device. This affects the display in the lower half of the screen which is described on separate help pages. Options include:

Device-Cash Drawer

Com Ports For Cash Drawer

Com Ports For Cash Drawer

You can change the Com Port settings using the device manager. The instructions below reflect windows 10 and are generally similar for most versions of windows. To access the device manager, search for
  • Device Manager -or-
  • devmgmt.msc
When it is open you will see a list of devices. Look for your Ports (com and LPT). If they are not there, your machine either does not have any of these legacy style ports, or you have not added drivers for them.

  1. Once you see the drivers as below, right click on the device you want to set the port for and select Properties

  2. In the ports setting, make sure to set the all fields. Generally, for printers or cash drawers, they are similar to below.

    Then click the Advanced button to set the actual port

  3. On the advanced tab, set the com port name so that it matches what you set in Theatre Manager

    4. Instructions generously attributed to TrishTech

Device-EMV Credit Card Swipe

Moneris Pinpad Setup

Moneris Pinpad Setup

Enter:

  • A description. We suggest the pin pad type, ID and location
  • The merchant account to associate with this pin pad
  • The pin pad number provided by your merchant provider
  • Timeout - 30 seconds should be enough
  • Pinpad URL is ippos.moneris.com/Terminal
  • Port should be 443

Once you save the EMV device record, you can try Pairing with actual the device. You will be asked to enter the pair code that you see on the device to associate it with this record. After pairing, the device should go to a ready mode.

If you cannot pair with the device, contact Moneris to make sure the device is on cloud setting.

After the device is set up, you must associate the EMV device to a computers hardware setup
You will also need to provide some Merchant Settings from Moneris that activate your pinpad machines

If you do not, you may see a message like the one to the right if you try pair the devices.

Only Moneris cloud setup is supported (direct connection is not). This currently means only the P400 pin pad devices on cloud setting can be used. Please contact moneris to see if yours is compatible or needs replaced with a P400.
Pin Pads are settled during end of day. if you receive any message about an imbalance on a pin pad, please refer to the Moneris Pin Pad End Of Day troubleshooting tips.

PinPad Open Total

PinPad Open Total

You can find the current open totals (i.e processed, but not closed and sent to the bank) for each pin pad by:
  • Finding the EMV device record in the list of devices
  • Clicking the PinPad 'Batch Totals' button on the window as indicated below

This submits the 'OpenTotal' transaction to Moneris and should come back with a window showing device totals at the top for various transactions, per the image below.

These values can be explained to you by your Moneris representative. In general, they will show things like:

  • Transaction counts
  • Transaction Totals
for various types of transactions sent to the pin pad.

If you do not see the image below:
  1. Make sure your pin pad is paired with Theatre Manager - it should be if you have been accepting authorizations and it has been activated.
  2. Contact Moneris to find out why. This command is used to check totals before the End-of-Day
    3. .

Device-Ticket Printer

Device-Ticket Printer

A thermal ticket printer is configured up by selecting Ticket Printer as the device type and entering the information below.

NOTE: NEVER install any software printer drivers for any ticket printer.

Theatre Manager does not use them and installing the printer drivers may affect the ability to print tickets and other reports.

Theatre Manager supports several commercial ticket printers. They must have the FGL language installed in them and one of ethernet, serial, or parallel ports. (USB is currently not supported).

  • For ticket printer sharing, you must use ethernet.
  • For remote ticket printing under terminal services, parallel is recommended
  • For remote ticket printing over a VPN, ethernet is suggested

This preference is used to setup a ticket printer that can be associated with a workstation - meaning you can set difference preferences for each machine you use.

Refer to ticket face setup if you want to print different events to different printers or ticket stock.

Parts of the Ticket Printers Tab

Ticket Printer Configuration

Printer Type Tickets can be printed to any one of the following printers (as long as it has FGL language support in it): Choose the default ticket printer the employee will print to. You may need to set up the IP address for the printer on the actual printer itself.

Note that there are some differences in the ports, handshakes and FGL capabilities in each printer so it is important to select the right one.

Port Name The port the primary ticket printer is attached to. Note that there are choices here that affect other fields on the screen. You can select:
  • IP Address if the printer has an ethernet port (most common)
  • Parallel, if the printer has a parallel port (windows only)
  • Serial if the printer has a serial port. Normally windows only. See note below or MacOS
    OSX supports ethernet printers since the Mac does not have any serial ports. Some venues have reported using the Tripplite 19HS with 32 bit TM for very old serial Practical Automation printers. (apparently, they have 64 bit drivers for Catalina and up)
The selection of the printer port (above) affects what is shown on the IP Address/Port below. IP Address IP address of printer if using ethernet printer. The field is not displayed for Serial or LPT printers.
If you have a Practical Automation ethernet printer, you can find the IP address by printing the system status report

  • Power off the printer
  • Power up the printer while simultaneously pressing the F0 switch on the front continuously
  • Wait till a ticket is printed with a bunch of information. Part of that will be the IP address and subnet mask
  • You may need to Power off and On the printer again before you begin printing tickets
Port Parameters This field will appear for serial printers. Enter the baud rate and handshake information. Typically it is 9600,n,8,1,X, meaning:
  • 9600 - for 9600 baud. This must match your physical printer otherwise nothing will happen. 9600 is the most common value.
  • n - n mean no parity. this is also a typical value
  • 8 - means 8 data bits. This is a typical value. Sometimes 7 is used.
  • 1 - means 1 stop bit. This is typical.
  • X - means Xon/Xoff protocol.
IP Port Number IP port of printer if using ethernet printer . The field is not displayed for LPT or serial printers.

  • Practical Automation printers ship with the default port 10001 (which can be changed).
  • Boca Lemur printers ship with the default port 9100 (which cannot be changed)
  • Microcom printers ship with the default port 9100 (which can be changed).
Print Delay Allows for a printer buffer to clear before printing the next ticket. This delay is hardware specific. If tickets are being printed on top of one another, tickets are not printed correctly, or if tickets are skipped during the printing process the print delay should be increased. Ticket Cutting Options If printer supports ticket cutting, there are three options to choose from: Cut each ticket, Cut after last tickets for patron, or Do not cut tickets