Click here, for quick reference information for Venues and Maps

When you add the venue, you add:

• Venue Information
• Icons and Notes for your internet sales for the venue
• Then you add the Pricing Maps
Venues also have Plays, Tasks, Default Resources and G/L Entries attached to them.

To add a Venue, you perform the following steps:

1. Click Setup >> Venue.

   The Venue List window opens.

   

2. Click the New button.

   

   The Venue Inserting window opens to the Description tab. Click here for more information on the parts of the Venue window.

3. Enter the Venue Information.

   

   Venue #	Unique number of the map, automaticallly assigned by Theatre Manager
   Internal Venue Name	The internal name used on the sales window
   External Venue Name	The external name for the venue used in web sales and for ticket faces
   Address	The Address information of the venue
   Phone	The telephone and Fax numbers for the Box Office
   Email	Email address of the Box Office
   Fire Rated Capacity	The capacity of the venue as allowed by your local Emergency Services Department
   Active	If enabled the venue will be shown for selection in reports
   Venue Colour	A colour selected here overides the normal task colour shown on the calendar for this venue.

4. Enter the Icon and Notes for the Web.

   

   You can add a 200 pixel width by 250 pixel height jpeg that represents the branding for the venue. You only need to do this if your organization uses different icons for the venues instead of a generic icon for the Company. If you leave the field blank, TicketTrove will use the company icon for all venues. Click here for more information on adding a Venue image.

   Enter any additional notes about the Venue. The notes entered here will appear in the internet for web sales.

5. Click the Save button.
6. To add a Pricing Map, click the New button in the Pricing Maps section of the window.

Click here, for quick reference information for Venues and Maps

When editing a venue, you can change information on the:

• Description tab, click here for more information.
• Event / Plays tab, click here for more information.
• Tasks tab, click here for more information.
• Default Resources tab, click here for more information.

To Edit a pricing Map, you first must be aware:

• A deployed map cannot have the number of seats decreased.
• Adding seats to an existing map only affects current and future sales. You cannot go back and decrease the number of seats later.

To change the number of seats, it is first recommended you duplicate an existing pricing map and make your changes to the new map.

To edit a Pricing Map, click here.

To edit a Venue, you perform the following steps:

1. Venues are accessed through Setup >> Venue menu.

   Alternatively you can click on the Venue button in the Theatre Manager main toolbar / ribbon bar.

   

   The Venue List window opens.

   

   Click here for a detailed description of the Theatre List window and it's functions.

2. Open the venue to edit.

   You can filter the list by:

   • map number
   • internal pricing map name
   • external name or notes.
   • the time zone for events in the venue, if different than company preferences
   • Active or inactive
   Theatre Manager will look in all fields for whatever you type.

   

   Click here for a detailed description of the Venue window and it's functions.

3. Make your changes to the Descriptions, Plays, Tasks or Default Resources tabs.

   

4. When you have finished making your changes, click the Save button.

Click here, for quick reference information for Venues and Maps

You may need to be deleted from the database. To delete a venue, you perform the following steps:

1. Open the Venue List window and highlight the Venue to be deleted.

   

2. Click the Delete button.

   If there are any pricing maps attached to the venue, the following error message opens.

   

   You will need to open the venue and delete the Pricing Map.

   If there are no Pricing Maps attached to the venue, the Delete Venue confirmation dialog opens.

   

3. Click the Delete button.

   The venue is removed from the venue list.

Click here, for quick reference information for Venues and Maps

To duplicate a venue/theatre, you perform the following steps:

1. Open the Venue List window.

   

   Click here to learn how to access the window.

2. Select the Venue to duplicate.

   Single click on the venue to select it.

3. Click the Duplicate button.

   The copied Venue will now appear in the Venue List window. It will also contain the same attached Pricing Maps as the original venue.

Click here, for quick reference information for Venues and Maps

Two or more venues can be merged together. This should be done if they occupy the same physical space and are really just alternate pricing maps for the same place.

The process is to:

• Select one or more venues from the list of venues that are considered to be the same physical space
• Click the merge button on the venue list
• Select one of the venues as the 'master' venue
• Click the Merge button on the window

When merging venues, the following occurs:

• The pricing maps for the separate venues will be consolidated under the one venue.
• All performances in the venue being merged from will be disabled for sale and will need to be re-enabled for sale after the merge.
• If there are tickets in an active order for the venue being merged, the merge will be skipped. Please ensure that nobody is selling tickets for an event in the venue that is being merged from
• If there are tickets in an open shopping cart in hold state for the venue being merged, then that venue will also be skipped in the merge. It is advisable to take the events in that venue off-sale for a period of time before doing the merge.

Once two venues have been merged into one, there is no mechanism to separate them at this time.

Click here, for quick reference information for Venues and Maps

The Venue / Theatre Window contains all the information about the venues in your organization. If you have multiple Pricing Maps for your venue, they are contained in the Venue window.

For example, The Civic Theatre sells some events with All Seats the same price (Pricing Map 46), while other events may utilize a Three Tier pricing setup (Center Orchestra, Sides, Balcony) and choose to use Pricing Map 61. For some events, they sell Festival Seating and while a Pricing Map will be used, no map will be displayed.

The parts of the window are:

The Task / Ribbon Bar	Click here for more information on the Bar and its functions.
	The Description Tab - This window is where you enter: Theatre Information Theatre Icons and Notes  Add, Open or Delete Pricing Maps Click here for more information on the Description tab.
	Event / Plays Tab - Lists all the envets / plays that are currently using the currently selected theatre or have used this theatre in the past. Click here for more information on the Event / Plays tab.
	Tasks Tab - The tasks that are associated with the selected Theatre. Click here for more information on the Tasks Tab
	Default Resources Tab - Those resources that are a permanet part of the venue. Click here for more information on the Default Resources tab.
	GL Entries Tab - Shows the GL Entries that have been directly associated with this venue. This allows you to compare the revenues for one venue as compared to another venue.