Installing Theatre Manager

Pro & Con of using Moneris Pin Pads

Pro & Con of using Moneris Pin Pads

Using pin pads integrated with Theatre Manager save time and give you more options for taking payments for walk up customers.

On the whole, the P400 helps for new sales, INTERAC and tapping for payment. It slows the mass refund process when a show is cancelled because it requires calling each person who bought at the box office to get their card and enter it manually.

Pro Con
  1. Payment methods that can be setup and accepted are:
    • INTERAC,
    • All major card types (visa, mastercard, diners, amex, UCB, JCB, discover, and more)
    • e-wallet payment methods like Apple Pay.
    Discuss what you want to accept with your Moneris representative and set up those payment methods in TM for box office only
  2. Payments can be Tapped, Inserted (chip and pin), or Swiped (if the patron has an old style card without chip)
  3. Uses ONE merchant account for all web, phone and in person purchases.
  4. When accepting Pin Pad payments, Theatre Manager tells the Pin Pad the amount and activates it. It receives all authorization data back from Moneris
  5. The customer receipt is stored in the database and:
    • can be printed on a ticket printer if desired
    • copied from the payment detail and copy/pasted into an email and emailed to the customer if desired
  6. The merchant receipt is also stored in the database meaning you don't have to print them and deal with the additional paper
  7. Supports PCI schedule A-EP certification for your venue - meaning that Theatre Manager workstations are never in PCI scope
  8. Multiple workstations can share a Pin Pad.
    • You might want one for each box office window
    • multiple back office workstations can share if you'd like
  9. End of Day is largely unchanged. Theatre Manager issues a message to each pin pad to settle itself
  1. You cannot Void a payment taken through the pin pad. You can only issue a refund to the pin pad
  2. Refunds

    Moneris does not allow automatic refund to anything charged by Pin Pad.

    • A refund for any payment taken through the Pin Pad requires that you must either
      • call the customer and ask for their card to type it into the pin pad -or- ask Moneris for independent refund capability if you want to type the refund into Theatre Manager
      • Have the customer be present so that they can tap their card
    • It affects mass refunds to cancelled shows if the payment was taken through the Pin Pad. Those must be refunded one by one. All internet sales can be mass refunded as before. If most sales are internet, then this will not materially affect your business processes. If most sales are in person, it will add to the burden of refunds.
A venue may need to change business practices for mass ticket refunds to a pass/gift certificate for people who paid via pin pad.