We will need remote access to your database server, TM web server and Apache.

We will be starting the process at approximately 8:00am MST and the process may take approximately 5+/- hours to complete. It should be done on a non-busy day because your box office will not be able to use Theatre Manager and web sales will also be offline. If you do not have a standard method for remote connections to within your network, you can use Theatre Manager's built in Team Viewer sessions to provide the required access.

We will need the following:

• Remote access to your network setup and working with any required usernames and passwords to connect
• **Local Administrator name and password for the Postgres Database Server
• **Local Administrator name for the Nginx Web Server
• **Local Administrator name for the Web Listener Server(s)
• Theatre Manager's Master User password

**On windows machines, there are two types of administrator accounts. There is: the Local Administrator which is the account we need you to log in as. It is the original user id and password for the machine. Venues with windows Active Directory set up on a serve can also have a Domain Administrator account. We cannot install theatre manager using the domain admin account.

We will be updating (if applicable):

• Postgres Database Server
• Nginx Web Server
• Second Generation Web Server
• Web Pages
• Theatre Manager
• Your backup process for either Macintosh or Windows
• Look for any factors that might affect performance and tune any settings

We will be removing and cleaning up:

• Any older installer versions that are no longer needed
• Any older databases that are not part of the backup cycle
• Cleaning up your desktop of any files that might have been placed there by our team that are no longe pertinent to Theatre Manager

The time to complete the upgrade process will depend on:

• Speed of your remote access
• Hardware architecture
• Size of your database

Approximate Timeline, if all goes well

Each upgrade is slightly different, however we do work as quickly as possible to minimize all downtime to the box office and for web sales. We find that most delays in completing the upgrade on time is directly related to remote connections and to network (upload/download) speeds during our remote access. On average the time is approximately 5+/- hours from the time that we gain access to the system to start the process.

We bring the box office back online first, then approximately 1+/- hours later, we bring the web sales online. Our first priority is to get the database server upgraded, then bring the box office online, then finally web sales.

After we have upgraded your system, we'll provide you the installer links to upgrade Theatre Manager on your remaining workstations.

Please note that the estimated time of 5+/- hours is only an estimate. It may be shorter, or If we encounter any troubles along the way, it may take longer.