Print or Email Unprinted Tickets

The Print (or Email) Unprinted Tickets function is commonly used to print all tickets for a performance that have not been printed. Multiple performances can be printed in one batch, but it is recommended that each batch be a separate performance.

From the main menu bar, go to Setup >> Batch Functions >> Print Unprinted Tickets.

This will open two windows, with the Parameter window in front.

Parts of the Unprinted Parameters Window

	If available, uses the default search criteria for this report.
	If this report has previously been run, this button will add the previous criteria.
	Opens a list of saved criteria for this report.
	Saves the current criteria to be used later.
	Saves the current criteria to be used later and opens a dialog to name this criteria.
	Opens the Add/Edit Parameter window to facilitate adding new criteria. Click here for more information on the Add/Edit Parameter window.
	Opens the currently selected criteria in the Add/Edit Parameter window to allow adjustments.
	Deletes the currently selected criteria.
	Deletes all criteria from the Search tab.
	Allows for adjustments to the criteria if more specialization is available.
	Prints a listing of the criteria currently in the Search tab.
	Tests the current criteria to see how many records will be returned. A message will appear at the bottom of the window showing the number of records to be returned.
	Groups the currently selected criteria. This forces the criteria to take precedence in the search.
	Ungroups the currently selected criteria.
	The Search tab is used to enter the criteria to be used in the search of records. For more information on the Search tab, click here.
	The Selection Limits tab is used to enter limits for the number of items to be printed. For more information on the Selection Limits tab, click here.
	The Additional Items tab is used to mark any additional items that should be printed when the batch is printed. For more information on the Additional Items tab, click here.
	The Sort tab is used to determine how the batch should be sorted when printed. For more information on the Sort tab, click here.

For more information on the Batch Printing window for batch ticket printing, click here.

Search tab

The Print Unprinted Tickets function is commonly used to print all tickets for a performance that have not been printed. Multiple performances can be printed in one batch, but it is recommended that each batch be a separate performance.

From the main menu bar, go to Setup >> Batch Functions >> Print Unprinted Tickets.

This will open two windows, with the Parameter window in front.
Enter the criteria for the batch.
In the example above, one event and performance date have been selected.
Click the button once the criteria has been entered.

Selection Limits

Set the selections in the window. These options include:

Select Tickets from	All orders containing unprinted tickets - Prints all unprinted tickets within any order that meets the Search criteria, regardless of payment status. Fully paid orders - Prints all unprinted tickets within any order that meets the Search criteria, but only for fully paid orders. Fully paid orders, where payments are also deposited. - Prints all unprinted tickets within any order that meets the Search criteria, but only for fully paid orders, for whom the End Of Day has been run and payments have been deposited.
Ticket Printing Disposition	When an order is taken, the order is marked with how tickets are to be managed. When batch printing, you can include any tickets (not yet printed), that are in orders with one or more of the following status: Hold for Pickup/Emailed/Taken - this is the most used status - and typically means the patron already has their tickets since they were picked up, taken during the sale, or emailed to the patron. When selected, it might not find any still-unprinted ticket to be printed Patron wants ticket mailed - means that the patron wants the tickets in the mail. This status is normally used alone to batch print subscriptions, or in conjunction with the others to print remaining will call tickets Hold ticket to will call - is often used if it is known that the tickets wont reach the patron by mail or of the patron request to pick them up night of show at the box office Hold at Door for Coupon from Patron - some sales promotions offer a discount and may require proof of eligibility (like Active Military, 2 for 1 coupon from a newspaper, AMA card, Seniors Card, etc). If any one ticket in the order (typically sold by box office over the phone) requires proof of eligibility, then all tickets in the order will not be printed. You can excluded them from a batch print, or do its own special batch print for will call
Limit Batch Size (optional)	Allows you to limit the batch print size to accommodate ticket printing capacity and stock currently loaded in the printer.
Past Plays/Events (optional)	Allows you to print tickets for past events that may not have been printed, if they meet the selection criteria. This is useful if you wish to provide a patron who missed the event with a ticket (as a receipt) of their purchase.

and then click the

button.

This will move to the next tab in the Parameter window.

Additional Items tab

Set the additional items to be printed. These items include (each of which are optional):

Print Address Ticket	Prints an address ticket at the head of each order. This is useful when batch printing season tickets to be mailed.
Print Credit Card Receipt	Prints a credit card receipt following each completed order.
Include Memberships	Includes membership ticket faces (if one has been assigned in the membership setup).
Include Donations	Includes donation ticket faces (if one has been assigned in the donation setup).
Mark Tickets as Printed	Changes the ticket printed status on the ticket from "Not Printed" to "Printed." Use this option to indicate in the patron record that the tickets have been printed.

Click the button.

This will move you to the next tab in the Parameters window.

Sort Options

Set the sort options for the tickets. These options include:

Sort Tickets By	Options to sort either by Patron Last Name or Postal Code, then Patron last Name. The latter can be useful if mailing susbcription tickets by postal code.
And then sort by	Date, Section/Row/Seat. This is useful for subscription printing. Date, Seat Code. The Seat Code is defined in the Venue Map setup. To learn more about the Seat Code, click here Section/Row/Seat, Date. This is useful for subscription printing. Seat Code, Date. The Seat Code is defined in the Venue Map setup. To learn more about the Seat Code, click here

When complete, click the Done button.

This will close the Parameters window and reveal the Batch Ticket Printing window.

The type of a field (character, date, numeric) influences the order that the ticket comes out. Refer to the list of field types, especially the note about character fields and it may influence how you set some up.

Ticket Printing - Ticket Printing Sort Order

The Tickets will print according to sort order choices made in dialogs. The order is influence on the Sort Type of the variable.

Numeric and Date sort orders are relatively intuitive
Character sort order may need leading zero's in fields to have them sort in a way you expect. (Seat Code is one we are ofter asked about)

Character fields use Character Sorts which is not the same as numeric sort order.

Examples of seat code sort order

CA1, CA10, C11, CA2, CA20 are all in character sort order
CA01, CA02, CA03, CA09, CA10, CA11 are also in character sort order. Leading zeros to make them appear in numerical order

Field Name	Sort Order	Sort Type
Patron Last Name	Ascending	Character
Patron First Name	Ascending	Character
Patron Number	Ascending	Numeric
Performance Date	Descending	Date
Performance Time	Descending	Time
Performance Code	Descending	Character
Section	Descending	Character
Row	Descending	Character
Seat	Descending	Character
Seat Code	Descending	Character

The Batch Printing/Emailing Window

The Batch Printing/Emailing window allows for the final options to be set prior to printing a batch.

Parts of the Batch Printing Window

	Opens the Parameter window for adjustments to be made to the search parameters. For more information on the Parameters window, click here.
	Opens the selected item.
	Removes the selected item from the batch.
	Reverts to the last saved search criteria.
	Exports the list of items in the batch to a TXT file.
	Prints the list of items in the batch.
	The Ticket Counts tab gives a summary of the items in the batch. Additional final options can also be set prior to printing the batch. For more information on the Ticket Counts tab, click here.
	The Selected Tickets tab lists all of the items that will be printed in the batch. For more information on the Selected Tickets tab, click here.

Ticket Counts

Once you have clicked the button on the Sort Options window, the second window in the Batch Print process will come to the front.

The number of tickets to be printed will appear in the Tickets field. For more information on the Batch Printing window, click here.

Set any final printing options, and click the Start Printing button.

The tickets will now begin printing to the selected ticket printer.

Parts of the Batch Printing Ticket Counts Tab

	The Selected Tickets tab lists all of the items that will be printed in the batch. For more information on the Selected Tickets tab, click here.
Tickets	The total number of tickets to be printed in the batch.
Include	When checked, this item will be printed in the batch.
Mark As Printed	When checked, this item will be marked as printed, but nothing will be printed.
Memberships	The total number of memberships in the batch.
Send Notifications	The letter associated with this item that will be included.
Donations	The total number of donations in the batch.
Credit Card Receipts	The total number of credit card receipts in the batch.
Address Header	The total number of address header tickets in the batch.
Total Ticket Stock	The grand total number of tickets that will be printed so that the stock in the printer can be verified prior to printing.
Notification Routing for Letters/emails confirming tickets have been printed.
Print Letters	If a notification letter has been created and set for any of the items above (eg tickets, passes, donations), the notification letter will be printed so you can mail it to the patron.
Email Letter	If notification letter has been set for any of the items, the notifications will be emailed if the patron has an email address. This is useful for things like 'your season tickets are in the mail'. Optionally you can. Ignore printing of a notification letter for patrons that do not have an email address -or- Print the notification on the printer for those patrons that do not have an email address and email the letter to those that have email addresses.
Ticket Printing Options
Print Tickets	If selected, will print all tickets that have been found to print.
Email Tickets	If selected, will email tickets (where print at home is enabled) to patrons that have an email address and optionally (when selected): Ignore printing of tickets for patrons that do not have an email address -or- Print those tickets on the ticket printer for those patrons that do not have an email address When you select the email option, you will be asked for the content of the form letter to send/. This can be from pre-existing form letter(s) marked as cover letter for invoice or something you type yourself. Note: you can also manually email tickets at the end of an order on a per order basis if you want. This feature is useful for emailing batches of tickets.
Ticket Cutting Options
Cut each ticket - if printer has a ticket cutter	Tells the ticket printer to cut the stock after each ticket.
Cut after last ticket printed for patron	Tells the ticket printer to cut the stock after the last ticket for each patron is printed. This has an advantage in that there will be a ribbon of tickets that belongs to a single patron and lessens the chance that the patron will receive the wrong tickets.
Do not cut tickets	Tells the printer to not cut the stock until the end of the batch - tickets will not be cut. You will have to find the demarcation between patrons and manually rip the tickets.
	Starts the printing of the batch.

Selected Tickets Tab

The Batch Printing window allows for the final options to be set prior to printing a batch.

Parts of the Batch Printing Selected Tickets Tab

	The Ticket Counts tab gives a summary of the items in the batch. Additional final options can also be set prior to printing the batch. For more information on the Ticket Counts tab, click here.
Order #	The Order number associated with the item.
Patron #	The Patron Number to whom the tickets were sold.
Last Name	The last name of the patron.
First Name	The first name of the patron
Company	The company of the patron.
Event/Play	The event the item is for.
Performance	The performance the item is for.
Qty	The quantity of the item.
Section	The section the ticket is in.
Row #	The row number the ticket is in.
Seat #	The seat number the ticket is in.
PC	The price code that was used with the ticket.
Promotion	The promotion that was used with the ticket.
	Starts the printing of the batch.
Other Fields Not Shown
Total	The total price of the ticket.
Date Printed	The date the tickets were printed. Normally blank, but if the tickets were previously printed, their original print date would appear here.
Date	The date of the performance.
Time	The time of the performance.
Play/Event Title	The play or event title.
Ticket #	The serial number of the ticket.
Notes	Any order notes for the selected ticket.