Map Differences

The graphic format for Pricing Maps is now unified in 64 bit. All you need is a single SVG map for all platforms -- in other words, build the map once on one machine and it can be used everywhere for:
  • Macintosh computers
  • Windows computers
  • Web sales, including pick your own seats
If you are using OSX and have enabled pick your own seats over the past couple of years, you will likely find that you have little or no issues for maps that you currently use. The pick your own seat SVG maps can be made compatible so that you can run 32 and 64 bit interchangeably.

Refer to the example to see how to approach verifying a map

How you created your SVG maps may cause visual differences in the two versions of TM where the seats at the box office do not look like they are lined up as in the past. Recreating the map in the 64 bit version of Theatre Manager may resolve this.
If you see a visual difference in the theatre maps, please let us know and we can help show you how to rebuilt them or you can follow the instructions provided.

Example Map that Needs Adjusted

The map in a 32 bit or 64 bit version of Theatre Manager may look different as per the image below.

  • The left side is how your current map displays in a Theatre Manager 32 bit version on MacOS. It would have perfect seat placement because you are already using that map for sales.
  • The right side could be how the same map appears in Theatre Manger 64 bit if you have not replaced the SVG map recently and you will need to do a one-time replacement of the SVG map to see if it now lines up.
If the map in 64 bit Theatre Manager looks the similar to 32 bit (vis a vis, seat placement), you have nothing further to do.

Adjusting/Fixing the map

NOTE: This only works on TM 64 bit versions to adjust map size.
Adjusting the dimensions of the map's background display only works on 64 bit versions of Theatre Manager that have an SVG map already in place for pick-your-own seats.

Step 1 When the maps are showing seats that are offset as per the image to the right, there are five general steps to take as per below. These steps should work if you already have enabled pick your own seats - which means you have previously created the SVG map for this venue.

If you see no picture, try step 2 & 3 once.

if you still see no picture, then you'll need to drop in your SVG image as if you are making the map from scratch.

Click the Graphic Map tab

Step 2 There are three situations that occur:
  • The map background and the seats align - go to step 4
  • The map background is larger than the seat and making the background smaller could make the seats align. If this is the case, enter a smaller number into the height field. Use approximation so that if the picture looks about 1/3 too big, decrease the height by 1/3
  • The map background is smaller than the seat and making the background larger could make the seats align. If this is the case, enter a larger number into the height field. Use approximation so that if the picture looks about 1/3 too small, increase the height by 1/3
Click the gear to the right of the height field. You should see a message for a few seconds indicating that TM is working on recreating the background JPEG.
Step 3 If there are no errors creating the background JPEG, a new image will appear behind the seats.

  • If the seats and map align a way that you want, Go to step 4
  • If the seats and map still do not align, you have three choices:
    • Go back to step 2 and repeat the process -and/or-
    • Move and/or adjust seats as necessary to make the map look good.
    • As a last resort, if you simply can't get the seats and map iteratively closer by changing the height of the map or moving seats, you can always make a new map background (call support first since this shouldn't be necessary).
Step 4 Once seats and background are aligned, you need to rebuild the pick your own seat map.

  • Click the Preview Map button to see your pick your seats map. If it looks good, skip to step 5
  • Click the Place Seats-SVG Map button
  • make sure to select Use the current SVG map and update seat locations option
  • Click the Step 2 button on this window and do the rest of the process.
  • Note: the translation numbers in step 3 are likely correct, but if not, refer to adjusting them in the help for Place Seats-SVG Map
Step 5 When you are completely satisfied with the look of the map on the Graphic Map tab and the SVG map for pick your own seats.
  • Click on the Description Tab
  • Click on the Enable pick-your-own seats option on the description tab (but only if you still want to enable it)
  • Click Save
Your map is now converted for 64 bit Theatre Manager and it will look the same on Macintosh, Windows and the web, all from the original SVG map.

Map Building - 32 Bit Theatre Manager

As a general reminder, the process for building maps for the current 32 bit Theatre Manager is:
  1. Create or modify a theatre map in a tool like powerpoint that generally allows you to make
    • shapes, usually with colours, on it representing seating areas or sections
    • individual text areas containing descriptive words for sections & rows, some seats
    • a legend as necessary to point out ADA seats and price areas
  2. Convert the powerpoint image (using Open Office) to one or more platform specific images as required by the machines at your venue:
    • for OSX: PICT format was required
    • for Windows: WMF format was required
    • for Web: an SVG map was required for pick your seats
  3. Drag and drop the image onto the pricing map window that is for your platform (eg. use the PICT map if doing the map on a Macintosh)
  4. Place seats on the image as required to represent the venue
  5. Repeat steps 1 to 4 until the map is complete an to your liking
  6. Import the final SVG map for web sales - to enable a visual map for web sales
  7. Merge the SVG map with seat names - to enable pick your own capabilities

Map Building - 64 Bit Theatre Manager

Only an editable SVG map is required for making maps in 64 bit Theatre Manager. However, not all tools can create proper SVG maps with true vector graphs in them so you may be limited to Adobe Illustrator, Open Office or other tools. You can still use powerpoint if you wish.

The key difference is that you only need the common SVG map to build for Mac, Windows and Pick your seats.

  1. Create a theatre map in a tool that can make SVG maps that contain proper vector graphs.
    • shapes, usually with colours, on it representing seating areas or sections
    • individual text areas containing descriptive words for sections & rows, some seats
    • a legend as necessary to point out ADA seats and price areas
    Optionally, you can still use:
    1. Powerpoint to make the map (or if you have it, export it from the pricing map window)
    2. convert the powerpoint to SVG using Open Office as before
    3. Drag the SVG into the graphic map window
  2. Edit the Theatre Pricing Map window and set a final height for the image
  3. Drop the SVG Map onto the map image.
  4. Place seats on the map
  5. Repeat Steps 1 to 4 as required to create a visually appealing map.
  6. as a final step, merge the seat names - to enable pick your own capabilities