Ticket Detail

The tickets a patron has purchased are displayed using the Tickets Tab in the Patron Account. Refer to the appropriate links for more in depth descriptions.

To display tickets, you perform the following steps:

  1. Select the Tickets Tab in the Patron record.

    Theatre Manager will display a summary of all the non-archived tickets which fall under the parameters set using the two pulldown menus on the bottom left of the tab.

    2. To view detailed information on a ticket:

  2. Double click on a line of ticket information

    The ticket detail window opens and displays detailed ticket information. There are four tabs within the Ticket Detail Window. Depending on the type of ticket these tabs may or may not be available to view.

    • The top portion of the window displays the event name; event code including series code, date and time; theatre name; and seat location. For traveling troupe shows, the location of the event is displayed.
    • The bottom portion of the window displays pricing and payment information. Quantity is the number of people the ticket will admit. Theatre Manager can create festival seating tickets as group tickets -- one ticket could admit 10 people. A reserved seat ticket, which references a specific seat location, is always created with a quantity of one.
    • The ticket cost information displays the price of the ticket, markups, discounts, and taxes. Markups and discounts are applied by selecting the applicable Sales Promotion, which is also displayed "Sold by" is the Employee who entered the order. The order number, a reference number for tracking payment information, is displayed.
    • Other information displayed includes the ticket number, a unique number created by Theatre Manager for each ticket; the date and time the ticket was purchased; the date the ticket was posted to the general ledger; the date the ticket was printed; and the initials of the employee who printed the ticket. The number of times a ticket was printed is displayed. If a patron looses a ticket you may have to reprint a ticket.
    • Security controls exist to prevent misuse of ticket reprinting.
    Patron Detail
    • The top portion of the window displays the Special Needs assigned to this patron, as well as the phone numbers, and primary address.
    • Spousal information - email address and work numbers are displayed.
    • Any Patron Notes are also displayed.
    • If this patron or the spouse have email addresses, the will allow you to send an email to the corresponding address.
    Order Detail
    • The top portion of the window displays the order number, order date and final payment date.
    • The remaining portion of the window displays pricing and payment information.
    • The ticket handling information displays the handling option that has been set for this ticket - Hold for Pickup/Taken, Mail to Patron, Hold for WillCall, or Hold @ Door for Coupon.
    • Any Order Notes are also included.
Diataxis: 
How To

Ticket Numbers

The Ticket Number is generated by Theatre Manager and can be used for tracking purposes. Most commonly the ticket number is either scanned or typed into Theatre Manager to track attendance.

A ticket number cannot be changed within the database. They are sequential and thus cannot be reused or reset to start from a previously used number. Each number is assigned sequentially based on the last ticket number issued in the database, whether it be a Festival Seating (General Admission) or Reserved Seating performance.

When a Reserved Seating performance is created, each seat within the map is assigned a ticket number. The number belongs to a single seat within the performance for the event. When the ticket is sold this number prints on the ticket face and is used to create the bar code. When a ticket is refunded or exchanged, that ticket number continues to belong to the seat and that same ticket number will continue to be used even if that ticket is re-sold to another patron.

For access control purposes it is recommended that when a Reserved Seating ticket is refunded or exchanged, the original ticket should either:

  • Be collected by the issuing organization, or
  • The organization receive verification the ticket was destroyed.

      • This will help to ensure control over the ticket number.

      Festival Seating tickets do not have assigned seats. Therefore they respond differently. The ticket number is not assigned until the ticket is booked. When the ticket is booked, Theatre Manager will assign the next available ticket number in the database taking into account that some ticket numbers may belong to unsold Reserved Seats in other events. When a Festival Seating ticket is refunded or exchanged within the Theatre Manager database, the ticket number is not issued again. If a new Festival Seating ticket is purchased during an exchange it will have a new, unique ticket number.

Diataxis: 
Explanation