Box Office Tab

Adjustments to how the Box Office operates can be made from this tab.

Managing the Sale
Tix Sales Warning A warning notification is displayed on the screen if the number of tickets being sold is greater than this number.
Warn if Performance Displays a warning on screen once a performance start time has gone past the denoted amount of time.
Remove Performance Removes the performance from the sell list once this much time has elapsed past the start time. Users with past performance access can still sell to this performance.
Display past play Number of days to still list past performances.
Play Selection: Display Sold Out Performances Checking the box will show Sold Out performances from the Buy Window.
Before Event Sales: New order for each transaction Checking the box will create a new order for each ticket transaction (generally each walk up patron).
It is ADVISABLE to leave this checked because a new order separates each walk-up transaction so that if you need to find a specific interaction with a patron based on card used, then you can narrow down everything to the one order and a small range of theatre manager transactions. Doing otherwise leaves all items purchased in the various parts of the order (except the ticket tab) so you'll see a build up of fees, etc.
Warn if Receivables Over Checking the box will issue a warning to the screen when a patron's receivables exceed the value denoted.
Next Season Starts Denotes when the next season starts.
Why did Patron buy? The option selected from the drop-down will show on the Payment Window of an order as the default option for the patron's reason for buying the order. Options for the drop-down are set in Order reason to buy in Code Tables.

System Plug Ins
Checkout Plug In Allows the selection of a plug in to be used for after the order has been placed. Press the Plug In Search button to see all available plug ins.
Payment Plug In Allows the selection of a plug in to be used for after the payment has been taken. Press the Plug In Search button to see all available plug ins.

Orders and Payments
Hold for Pickup / Taken If selected, this option will be the default on the Payment Window and indicates that tickets are generally held to be taken by the patron or are immediately taken by the patron (walk-up).
Mail to Patron If selected, this option will be the default on the Payment Window and indicates that tickets are to be mailed to the patron.
Hold for Will Call If selected, this option will be the default on the Payment Window and indicates that tickets are to be held for Will Call for the door sale of the performance.

Ticket Delivery
Print tickets on ticket printer Indicates that people generally print tickets on ticket printers for box office sales.
E-Mail PDF tickets If selected, the print tickets button within theatre manager will change to print/email tickets on all places where tickets can be printed. When the print/email button is clicked on those windows, it will show a list of email addresses for the household, as well as an option to add another email for the patron. Emailing tickets sends out a PDF of the ticket that is exactly the same as if the patron had purchased the ticket online.

Note: PDF tickets can only be emailed if:
  • There is no money owing on the order after the payment is made. You cannot email tickets if the order is not paid for.
  • The performance is for the future. You cannot email PDF tickets for past performances unless the performance can still be attended/viewed in future. Refer to Web Sales Stop Time settings to see how sales can occur beyond the performance start time.
  • The event is archived
  • The performance does not allow 'print-at-home' tickets. If they can't get these tickets online then the box office cannot send them
  • Print at home tickets is an available option within the system
Please refer to the complete list of possible reasons why an e-ticket cannot be sent.

When you print tickets form an order or patron window, the options for PDF printing will look like this.

E-Mail an Invoice If selected, the user will have the option to email invoices from the print an invoice screen on the order windows.

Exchange Policies
Collect $ for higher price If selected the difference between the exchanged tickets and the new higher priced tickets will need to be collected.
Collect $ for lower price If selected the difference between the exchanged tickets and the new lower priced tickets will need to be refunded.
Exchanged tickets retain original price If selected when tickets are exchanged for lower priced tickets the lower priced tickets adopt the price of the original tickets.
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