Because of recent changes to Payment Card Industry (PCI) policy as enacted by the credit card industries, Theatre Manager was forced to make specific changes to its software in order to comply with the new regulations. This is not a change that Arts Management Systems has initiated, rather it is a change required by the credit card industries. In an effort to protect you and your patrons against credit card fraud, the new PCI PA-DSS 1.2 compliance regulations required us to certify a new version - Version 9 - of Theatre Manager.

Do I have to upgrade?

The simple answer is no. Your Theatre Manager will continue to work, regardless of the upgrade.

However - in order to become PCI compliant, you must upgrade to Theatre Manager Version 9 AND Upgrade to Paymentech Orbital for improved credit card authorization or update to PCCharge. See the comparison; the Orbital option is highly recommended for simplicity and enhanced functionality for end users.

For those who are already PCI compliant, you can continue to use Theatre Manager version 8 until December 2010 when you need to upgrade to Theatre Manager Version 9 AND switch to Orbital (or update PCCharge to its PCI 1.2 compliance version) to achieve PCI 1.2 compliance.

What are my Version 9 update options?

At your option, you may:

• Choose to self-install all the components required for the Version 9 upgrade. There is NO COST for a self-install.
- OR -
• Contract with Arts Management Systems to perform the work for you on a fee for service basis. This work is not covered under your annual support and maintenance agreement as it falls outside of normal support. The cost is a flat fee of $400.00 for the conversion to Version 9. If you also wish to upgrade your PCCharge to the latest release level (5.9.2), there is an additional license migration fee of $150.00 for this software component.
  

  If you choose to switch from PCCharge to Paymentech Orbital at this same time, there is NO license migration fee.

Tell me about the Self Installation Route?

There are several components to the installation process. Please refer to the 8.xx-9.00 upgrade steps for the complete installation instructions. The process takes about a day, and should be performed by proficient IT personnel as it will require changes to:

• Postgres
• Theatre Manager's database (to a new UTF8 format)
• Theatre Manager on each workstation
• Apache (web sales sites only)
• Web Sales Pages (web sales sites only)
• PCCharge upgrade (optional) or switch over to Paymentech Orbital (optional)

If you choose to self-install, and then require support assistance, the regular hourly billable rate of $100 per hour will be applicable. Please note that support for a self installation is not covered under the After Hours Emergency Support contract. Please plan your time accordingly to ensure that if you do have questions, Arts Management support will be available to assist you.

Tell me about contracting AMS to do the work for me.

If you choose to have Arts Management perform this work for you you, you will need to send a request to our sales office. They can be reached at sales@artsman.com or 403-536-1214 from 8 AM - 5 PM MST. They will process the request and then forward the request on to the Support team for scheduling. Because of the high demand for conversions, your scheduled date may be as much as 4 months away. Please plan accordingly.

The actual upgrade process takes about one business day, during which time your offices will not be able to use Theatre Manager (even to "look things up"), and web sales (if applicable) will be offline during the upgrade process.

Do I have to upgrade PCCharge to the latest version (5.9.3)?

The simple answer is "no." Your current version of PCCharge will work fine with Version 6, 7, 8 or 9.

However - in order to become PCI compliant, you must upgrade to Theatre Manager Version 9 AND update to either PCCharge 5.9.3 or switch over to Paymentech Orbital.

If your merchant provides demands that you upgrade PCCharge, then "yes" you must upgrade by their time requirement.

Remember, this is an upgrade that has been forced on all merchants by the credit card (Visa, MasterCard, Amex, etc.) industry, and has not been initiated by Arts Management Systems.

What are my PCCharge update options?

At your option, you may:

• Choose to self-install all the components required for the PCCharge 5.9.3 upgrade. There is a $150.00 license migration charge for the PCCharge upgrade. Please refer to the PCCharge Upgrade Steps for the complete installation instructions
- OR -
• Contract with Arts Management Systems to perform the work for you on a fee for service basis. This work is not covered under your annual support and maintenance agreement as it falls outside of normal support. If you are only upgrading PCCharge, the service fee is $100.00/hour. We anticipate the work will take approximately one hour. If you choose to have us upgrade PCCharge at the same time as the other Version 9 upgrades, the cost of performing the PCCharge upgrade is included in the flat $400.00 fee and the $100.00/hr fee does not apply. The $150.00 license migration fee still applies regardless if you are upgrading PCCharge on its own, or at the same time as the other components in the Version 9 upgrades.

If you plan on upgrading PCCharge, you will need to contact sales@artsman.com or 403-536-1214 from 8 AM - 5 PM MST to arrange the license migration process. It normally takes 2 - 3 business days to process the migration request BEFORE you are able to upgrade PCCharge. Please plan accordingly. Upgrades are then scheduled and completed during time availability of the Arts Management Support Team.