Client or Interface Function Not Available

The 'Client or Interface Function Not Available' can take on two meanings, depending on the version of OSX that you are using. The message actually relates to a library that Theatre Manager requires in order to talk to the Postgres database. Older versions that are hanging around might, on rare occasions, lead to a machine receiving this error message.

If you are using:

• 10.4.11, you may need a different version of the libpq.dylib file and you might need to put it in a different place
• 10.5 or later, OSX might be picking up an older version of the library. If that is the case, use Activity Monitor and locate 'Theatre Manager'. Then double click to look at the list of open files. What we need to do is look to see which path name that the libpq.dylib file is found at -- and make sure that it is looking at a pathname internal to the Theatre Manager directory in applications. If it is not, then call support and we can help resolve the problem.

OSX 10.4.11 Problem Resolution

When installing Theatre Manager on OS-X 10.4 workstations, some of the workstations may experience the following error due to an incompatibility with an extension file used within the Theatre Manager application.

The error would appear as:

To resolve this situation:

1. Download libpq for OSX 10.4 and save it to your desktop.
2. Extract the libpq.dylib file from the OSX104_libpq_dylib_compatibility.zip file (if it did not automatically extract)
3. Go into \\Macintosh HD\\Applications
4. Right-Click on the Theatre Manager icon and select "Show Package Contents"
5. Go into \\Contents\\MacOS
6. Move the libpq.dylib file into the \\Macintosh HD\\Applications\\Theatre Manager\\Contents\\MacOS folder replacing the existing libpq.dylib file