Conditionally Opening: with Fallback to streaming

If you think you are going to be open for performances, but are not sure if:
  • You might have to close again - and could do streaming
  • You are able to open with social distance seats - and might do streaming, but haven't decided
  • Are able to open fully -but might still decide to offer live streaming for those who don't feel comfortable coming
You can follow the steps below and decide what you really want to do at the last minute.

 

Reserved Seating Performances

If you intend to use reserved seating when you open, but you want to hedge your bets in case you can't open, then we'd suggest the general approach of:

  • Sell your event using social distance seating
  • Near the performance time, decide how much you are able to open. Depending what you decide, you can open the event for more sales and/or user live event streaming to supplement what its available to the patron
The steps we'd suggest are:

Setup for selling

  • Create a social distance map according to rules you think will be in place (eg 6 feet distance, etc).
  • On the Performance:
    • Turn off the Performance E-Mail Reminder so that no automatic email goes out. We will use this later, but for now, we don't want reminders going out that could confuse patrons since you are not sure how exactly they will see the performance.
    • Add a performance note indicating that how they will see the event is to be determined and subject to re-opening rules
  • Sell tickets using the social distance map as you would normally (online or at box office)

Closer to the performance date:

You will need to make some decisions regarding how you want to sell the performance. It may depend on how much you have already sold.

  • If you cannot open the venue to patrons and want to stream the performance instead:
    1. Change the sales method from reserved to festival and increase sales capacity of the venue. The capacity increase is to allow selling as much streaming a you wish.
    2. Add your live streaming option to the performance
    3. Add a remind before performance date. TM will then send the 'watch this performance' email to patrons who have purchased.
  • If you can open but only with social distancing and might also want to add streaming option
    1. (optionally) add your live streaming option to the performance
    2. Add a remind before performance date. TM will then send the 'watch this performance' email to patrons who have purchased.
  • If you can fully open without social distancing
    1. Change the pricing map for the performance to one that does not use social distance seats
    2. On the Maps Tab for the event, Remove the 'Q' holds by:
      • Highlighting all the seats on the map that have social distance holds (anything sold is ignored)
      • Right click, and use the Release Seats option from the context menu to release the holds on the seats you've selected.
      • If you don't want to release some of the holds, then don't select the seats
    3. (Optionally) add your live streaming option to the performance

 

General Admission Performances

If your plan is to can sell general admission tickets and convert it to a streaming event if you can't open, the steps we'd suggest are:

Setup the event

  1. Turn off the Performance E-Mail Reminder so that no automatic email goes out. We will use this later, but for now, we don't want reminders going out that could confuse patrons since you are not sure how exactly they will see the performance.
  2. Add a performance note indicating that how they will see the event is to be determined and subject to re-opening rules
  3. Sell tickets as you normally would

Closer to Performance

If you find you can't open as you thought, simply add live streaming to the performance:

  1. Add your live streaming option to the performance
  2. Add a remind before performance date. TM will then send the 'watch this performance' email to patrons who have purchased.