Using the End of Day Wizard with Paymentech Orbital

For complete instructions on the setup of your Orbital Merchant account within Theatre Manager click Orbital Setup.
    Completing the End of Day when setup using Paymentech Orbital is exactly the same as completing the standard End of Day as outline in the previous page. There is however one new step which requires logging into the Orbital Account, retrieving the credit card batch summary and entering the values into Theatre Manager. Access to your Orbital Account is defined in Step #5 below.
    1. Open the End of Day Wizard window. Click button from the main Theatre Manager Toolbar / Ribbon Bar.

      For more information on accessing the End of Day wizard, click here.

    2. Start at the Deposits tab which will be blank. Click the Deposit Funds button.

      The Bank Deposits window opens.

    3. Enter the date up to which the user would like to make the deposits.

      Traditionally, accept the current default date to deposit all payments up to the moment.

    4. Click the Deposit button.

      The Deposit window with the Orbital feature window opens.

    5. Click the Orbital button to access your Orbital Virtual Server account, obtain your transaction count and total. Enter the number of Transactions in Batch and the value for the Batch Total obtained from your Virtual Server Account.

      For more information about the Orbital Virtual Server window, click here.

    6. Click the Matches button to continue.
    7. Click the Step 2 button to continue with the deposit.

      The Confirm Deposit window opens.

      If the Box Office or Concession tills have an overage or shortage, fill the fields with the correct amount to show it as over or short.

    8. Click Deposit to continue with the transaction.

      The Deposit Confirmation window opens.

    9. Click the Deposit button to continue.

      Any reports selected will be generated to the screen for printing. The user will be returned to the End of Day Wizard window with the deposits displayed.

      To continue the End of Day process with adding Sales Entries, click here.

Finding the Paymentech Orbital Balance

If the credit card authorization software you are using is Paymentech Orbital, you will need to access your merchant account via the web to obtain transaction totals and transaction counts while doing the end of data process.

Theatre Manager assumes you have turned off auto-settle in the admin settings and that Theatre Manager will do the settlement. Do not settle the batch using the Orbital interface.

To find the batch total, you will need to:

  • log into the Orbital Virtual Server for your merchant account with your user id and password.
  • Click on the 'Open Batch' link at the top of the web page and you will see the page below

  • On the 'Open Batch - Search' window, change the following search parameters. Others should be blank.
    • Remove the check next to Date Range.
    • Set the Query Type to be Summary Query
    • Click the Search button
  • When the screen below is shown, look for the values in the middle of the screen called
    • Total Count in the 2nd last column of the second table. In this example it is 1 and represents the number of transactions
    • Net Amount in the last column of the second table. In this example it is 2.00 and represents the total value of the current batch that has not yet been settled. You will want these total which include any refunds that may have been purchased

  • When you have both those values, place them into the dialog window of the Theatre Manager Deposit process in the window show below and click Matches.

    These values may be zero if there are no credit cards waiting to be settled.

    If you do not know the balances or have already forced settled a batch, click No Match (this is not the normal practice).